Deborah CalbaUnlocking success: A trusted partnership with IT’s CLEAR
IT’s CLEAR, partner with Mixvoip, delivers connectivity and telephony solutions, adapting to evolving client needs in Belgium. Geoffrey Galiotto, CEO of this company, shares insights into the company’s work in the telecommunications industry and into the partnership with Mixvoip.
What I like about Mixvoip is that our relationship is built on transparency and a real sense of freedom. It feels like we’re working together toward the same goal of serving our clients as best as possible. - Geoffrey Galiotto
Interview with Geoffrey Galiotto, Director of IT’s CLEAR.
What do customers expect when they contact IT’s CLEAR?
Everyone has their specialty. We’ve built up our knowledge in telecommunications, and clients usually come to us because they want to work with experts. We make sure to give personalized support, so whether the request is technical, administrative, or commercial, we’re there to help. Our approach is about creating the right solutions that work for them, keeping things transparent and straightforward.
What made you choose Mixvoip as your telephony solutions provider?
Honestly, I heard great things from a few clients who had switched to Mixvoip. I thought, “If they’re that happy, maybe there’s something special going on here.” So, I looked into what Mixvoip stands for and what they offer.
What I like about Mixvoip is that our relationship is built on transparency, with easy-to-understand solutions to our clients, and a real sense of freedom. It feels like we’re working together toward the same goal of serving our clients as best as possible. The team is efficient, and there’s a genuine human touch across the board – from implementation and sales to support. That’s so important because we’ve worked with larger companies before, where it was hard to reach anyone directly or speak in our native language. In the past, working with them often made us feel like just a number, with no common goal. In contrast, Mixvoip has been a true partner, fostering a sense of teamwork that we deeply value.
Are there any trends or client needs you’re seeing in the Belgian market?
In Belgium, we still see a lot of physical PBX systems. I feel that the full potential of newer technologies hasn’t been fully embraced here yet. Companies in telecommunications really have a role in educating clients – maybe helping them explore cloud options in a transparent way. New technology can make companies more efficient and help them save money. It’s our job to advise them and compare options. I genuinely think it’s important to help businesses see what’s out there and understand the advantages of moving to the cloud.
How do Mixvoip's telephony solutions align with the needs of your clients, and what sets this collaboration apart?
As a SME ourselves, we really understand what other SMEs are looking for, allowing us to offer advice that really fits their needs. Mixvoip’s telephony solutions are a great match for small businesses, delivering exactly what they need to stay connected and efficient.
The support is also great – whenever there’s an issue, like a problem with a client’s number, the Mixvoip team is quick to respond, jumping in with options like call forwarding to keep everything running smoothly. It’s this combination of personalized solutions and responsive support that makes Mixvoip a partner we can rely on.
Which project has left the biggest impression on you since you started working with Mixvoip?
The first project we worked on together was for La Signature Immobilière.
They had been using a different cloud solution with a few limitations. With Mixvoip, we optimized their setup so they could be reachable remotely, whether through mobile or PC with a cloud-based solution. We really enhanced the cloud solution to make the fixed telephony mobile. Plus, the personalized support allowed us to get everything configured precisely for their needs. The biggest benefit for them was cost savings – they didn’t need a dedicated receptionist, which effectively virtualized the secretary role. They wanted something simple to manage, and we delivered a custom, flexible solution. Yves Deffo from the support team at Mixvoip put it perfectly: “The configuration stops at your imagination, within reason.” You can tell there is passion, like at IT’s CLEAR.
What key features of Mixvoip’s services have had the greatest impact on the different projects you work on?
For us, Mixvoip’s mindset has been important. They adjust their services to each client’s location and needs. They're on the same page as we are, when it comes to choosing the best options, whether for connectivity, mobile or fixed telephony. And really, the approach is all about consulting, not just selling a product. Mixvoip shares our focus on doing things right instead of just chasing profits. For us, it’s about quality, and we want every installation to reflect that.
On the technical side, Michael Pasini from IT’s CLEAR, with over 20 years of experience in telecommunications worked on the different projects with Mixvoip. He emphasizes how their collaborative approach and clear communication made it easy to align on technical requirements and tackle projects challenges efficiently. This smooth collaboration has ensured the timely implementation of ICT solutions, helping both teams stay focused on delivering results.
About IT’s CLEAR
IT’s CLEAR is a company specialized in telecommunications and IT solutions. With the growing connection between telecom and IT through evolving technologies, the company offers solutions and assistance for businesses. Their services range from connectivity to mobile and fixed telephony, making IT’s CLEAR a central partner for telecommunication needs. Focusing exclusively on Belgium, IT’s CLEAR ensures high-quality service and establishes itself as a human and trustworthy partner. Their solutions are designed to support companies in achieving efficient communication in their daily operations
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