Mixvoip partners with LuxProvide to elevate AI-powered customer intelligence

Luxembourg, 10th April 2025 – Mixvoip, a leader in business telecom solutions, has announced a strategic partnership with LuxProvide, Luxembourg’s national supercomputing center, to advance its AI-driven customer analytics initiative. As part of a larger R&D project supported by the Ministry of the Economy (MECO) Luxembourg and Luxinnovation, Mixvoip is investing in advanced AI technologies to transform customer engagement and operational efficiency.

This collaboration will enable Mixvoip to train and deploy its own proprietary AI models—fully developed and hosted in Luxembourg—without reliance on third-party AI services such as ChatGPT. By integrating speech-to-text, sentiment analysis, and predictive analytics, the AI-powered system will process customer interactions to enhance decision-making, reduce churn, and personalize services.

"Mixvoip has innovation in its DNA, with R&D always being a fundamental part of our journey. AI has the potential to transform customer engagement in telecom, and with LuxProvide’s expertise, we are exploring new ways to strengthen customer relationships and drive business growth," said Loïc Didelot, CEO of Mixvoip.

LuxProvide will support Mixvoip by providing access to MeluXina’s high-performance computing infrastructure and contributing AI expertise. Collaborating closely with Mixvoip’s AI team, LuxProvide will support the training of custom-built deep learning models, ensuring that Mixvoip’s AI development remains independent, secure, and fully aligned with its business objectives.

"By combining our AI capabilities with their telecom expertise, we are empowering homegrown innovation and strengthening Luxembourg’s position as a hub for digital transformation," said Filipe Pais, Chief Customer Success Officer (CCSO) at LuxProvide.

Dr. Farouk Mansouri, Senior Solution Engineer at LuxProvide, added: "We’re pleased to bring our AI expertise to this ambitious project and support Mixvoip in developing its own advanced models — a great example of how HPC and AI can fuel innovation in Luxembourg’s business ecosystem."

This AI initiative is a key part of Mixvoip’s growth strategy across Europe, including expansion into France and Flanders. By embedding proprietary AI models into its customer experience and sales strategies, Mixvoip aims to deliver more personalized services, reduce churn, and drive revenue growth. The partnership also highlights Luxembourg’s commitment to AI-driven digital transformation, reinforcing its position as a hub for technology and innovation.