EQUIDEM testimonial

EQUIDEM recently updated its communication setup with Mixvoip through the migration of its existing PBX to our new Cloud PBX 2.0 platform.

The project also included the installation of Tempus and dedicated training sessions to help become familiar with the new environment.

Rather than treating these as separate changes, the implementation was handled as one complete project, covering the technical migration, the setup of the new tools and the onboarding.

Migration to our Cloud PBX 2.0

The first step was the migration of EQUIDEM’s existing phone system to Mixvoip PBX 2.0.

A PBX migration involves more than simply moving from one platform to another. Existing users, extensions, call settings and day-to-day telephony habits all need to be taken into account during the transition. Our team handled the migration to the new PBX environment and supported EQUIDEM throughout the process.

PBX 2.0 is the latest generation of Mixvoip’s business telephony platform. It provides a more modern environment for managing company communications and gives users access to the latest developments of the Mixvoip ecosystem.

For EQUIDEM, the project therefore included both the technical migration of the phone system and the transition of users to the new interface and working environment.

Adding Tempus to the setup

Alongside the PBX migration, Mixvoip also installed Tempus for EQUIDEM.

Tempus is Mixvoip’s workforce management solution. It brings together tools related to employee time management, attendance and other day-to-day workforce processes in a single environment. The installation formed a second important part of the project and added a new tool to the company’s existing Mixvoip setup.

Our team took care of the implementation and configuration so that the platform was ready for use by the EQUIDEM team.

Administrator training

As part of the project, we also provided training to Daniel Alves, responsible for managing the PBX.

The training focused on the new PBX 2.0 environment and the main administrative functions available. This included how to access the platform, manage the setup and make changes when needed. The goal was to ensure that the administrator could confidently handle day-to-day adjustments directly within the new PBX environment.

A complete implementation

The project brought together three main elements: the migration to PBX 2.0, the installation of Tempus, and user training.

By handling each step of the implementation, Mixvoip supported EQUIDEM throughout the transition to its new setup.

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TLDR: EQUIDEM upgrades to Mixvoip PBX 2.0 and Tempus

EQUIDEM migrated its existing phone system to Mixvoip PBX 2.0
As part of the same project, Mixvoip installed and configured Tempus
Training was provided to the EQUIDEM administrator responsible for managing the PBX
The training focused on the PBX 2.0 administration environment and how to manage and adjust the system when needed
The project combined the PBX migration, Tempus implementation and administrator onboarding within one coordinated setup

Updated on 2026-09-26

Quick facts

Country: Luxembourg

Web: https://www.equidem.lu

Key contact: Daniel Alves

About EQUIDEM

The agency provides personalised insurance advice, comprehensive assessments, and professional support tailored to each client’s needs.

With access to Foyer Group’s wide range of solutions, it helps protect what matters most, from homes, cars and families to travel, hobbies, savings and retirement.

Its approach is built on listening, understanding and creating long-term relationships based on trust and proximity.