Loic DIDELOTUnderstanding our price adjustment: A commitment to quality and innovation
In today’s fast-evolving business environment, Mixvoip remains dedicated to providing top-tier telephony, IT, and communication services that empower businesses to stay connected and secure. While we have historically resisted tying our prices to the inflation rate - as is customary in Luxembourg and Belgium - current economic and operational realities necessitate a price adjustment. Here, we’d like to outline the reasons behind this decision, reflecting our commitment to transparency.
Inflation and deferred adjustments
For years, Mixvoip has deliberately avoided automatic price increases tied to the official inflation index. This approach has allowed us to absorb rising costs internally and shield our customers from frequent adjustments. However, the cumulative impact of inflation and skipped price adaptations has reached a point where alignment with market realities is necessary to sustain our quality and service levels.
Meeting compliance requirements
The regulatory landscape for IT and telecom providers has grown increasingly complex, with frameworks such as DORA, NIS2, and GDPR mandating rigorous standards for data protection and cybersecurity. At Mixvoip, we don’t just comply with these frameworks—we embrace them. Our ISO27001 certification underscores our dedication to implementing secure and robust processes. Additionally, Mixvoip must report to every national telecom regulatory body in the countries where we operate. This includes sharing our security concept as well as statistics on revenues, traffic, and more. You can find a list of all countries where we are regulated at the bottom of our legal page.
Strengthening cyber defenses
The growing number of cyber threats and attacks has pushed us to invest in advanced and more expensive defense mechanisms. This includes implementing robust DDoS protection solutions to safeguard our infrastructure and customer data, ensuring reliability of our services in an increasingly challenging digital landscape.
Rising costs of energy and operations
Operating data centers, maintaining telecom networks, and powering IT infrastructure all require significant energy consumption. With global energy prices increasing, these costs have a direct impact on operational expenses. Additionally, the costs for data center colocation, last-mile connectivity, peering agreements, and software licenses have also risen, further contributing to the financial pressures on our operations.
Investing in skilled talent
The IT and telecom sectors are experiencing a surge in demand for skilled professionals, driving wages above inflation rates. To attract and retain top talent—the backbone of our innovative solutions and customer service—we have focused on ensuring our compensation remains competitive. This investment in human capital ensures that Mixvoip continues to deliver advanced technology and reliable support.
Enhancing our services
Our goal has always been to provide greater value to our customers, and we’ve made investments to improve our offerings:
- High-speed connectivity: We’ve introduced 10 Gbit fiber internet connectivity in Luxembourg and dark fiber options in both Luxembourg and Belgium, supported by upgraded routers and infrastructure.
- DNS Shield: We’ve rolled out DNS Shield as a free addition to all internet connections, helping filter out spam and malware to enhance online security.
- Voxbi upgrades: Our cloud PBX, Voxbi, now integrates with Microsoft Active Directory and features a redesigned, user-friendly interface. We’ve also launched a cross-platform softphone compatible with Windows, Mac, Linux, iOS, and Android, ensuring smooth communication across devices. Car integration is on it’s way.
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Conclusion
Adjusting our prices is a necessary step to balance economic realities with our unwavering commitment to delivering the best possible services. This decision reflects our dedication to maintaining transparency, ensuring compliance, and investing in both innovation and customer satisfaction. We value your trust and partnership as we navigate these changes together, and we remain committed to supporting your business with reliable, high-quality solutions.
Impact and rollout of price adjustments
We will not apply a uniform percentage increase across all services, and not all services will see a price change. Each customer will be notified via their billing email address about which services will be adjusted and when the changes will take effect. Notifications will also appear on their monthly invoice. To ensure transparency, we will include the contact information of their account manager, enabling customers to get in touch or schedule a meeting for any questions. Once notified, the new pricing will be implemented two full months after the notification.
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