A Guide to popular VoIP softphones, features and platforms

Softphones are versatile tools that enable voice communication over the internet, offering flexibility and advanced features. Most softphones utilize common communication protocols like SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communication) to establish and manage calls efficiently. These protocols ensure compatibility with a wide range of VoIP providers and devices.

Common features shared by many softphones include:

Call management: Call forwarding, call transfer, and call hold options.

Contact integration: Syncing with local and cloud-based address books.

Voicemail support: Integrated voicemail for managing missed calls.

HD audio: Enhanced sound quality for clearer communication.

Encryption: Security protocols such as SRTP and TLS for protecting voice data.

Below, we explore some of the most popular softphones from various providers, detailing their unique features, supported platforms, and how they can enhance your communication needs.

1. Kite by Wildix

Kite by Wildix is a browser-based softphone for businesses that value instant, real-time communication. It integrates with Wildix’s unified communication platform, enabling efficient workflows.

Key Features: WebRTC technology for real-time voice and video communication, website integration for click-to-call functionality.

Supported Platforms: Browser (no installation required).

2. Microsoft Teams

Microsoft Teams is a robust collaboration platform that incorporates softphone capabilities for VoIP calling. It’s an excellent choice for organizations already using the Microsoft 365 ecosystem.

Key Features: VoIP calling with external routing support, tight integration with Microsoft Office apps, and group collaboration tools.

Supported Platforms: Windows, macOS, Linux, iOS, Android, and browser.

3. Cloud Softphone by Acrobits

Cloud Softphone is a customizable softphone solution designed for service providers to brand and deploy. It’s highly adaptable and offers a range of advanced VoIP features.

Key Features: White-label customization, HD audio, and push notifications for extended battery life.

Supported Platforms: iOS and Android.

4. GS Wave by Grandstream

GS Wave is a free softphone app designed for both personal and professional use. It’s easy to set up and ideal for businesses with SIP accounts.

Key Features: Supports multiple SIP accounts, call history tracking, and video calling.

Supported Platforms: iOS and Android.

5. PhonerLite

PhonerLite is a lightweight, free softphone application for Windows. It’s particularly well-suited for individuals and small businesses looking for a simple VoIP solution.

Key Features: SIP-based VoIP calling, detailed call statistics, and compatibility with various VoIP providers.

Supported Platforms: Windows.

6. Clinq by Sipgate

Clinq is a user-friendly softphone designed for businesses that need a straightforward solution with excellent CRM integration.

Key Features: Multi-line support, real-time call notes, and integration with CRM systems.

Supported Platforms: Browser, Windows, macOS, iOS, and Android.

7. MicroSIP

MicroSIP is an open-source softphone for Windows users who need a simple, lightweight application for VoIP communication.

Key Features: High-quality audio codecs, minimal resource usage, and portability.

Supported Platforms: Windows.

8. Linphone

Linphone is an open-source softphone that supports a wide range of VoIP standards. Its focus on security and cross-platform compatibility makes it a popular choice.

Key Features: End-to-end encryption, video conferencing, and support for multiple devices.

Supported Platforms: Windows, macOS, Linux, iOS, Android, and browser.

9. Zoiper

Zoiper is a feature-rich softphone suitable for businesses and individuals who need secure and reliable VoIP communication.

Key Features: SRTP and TLS encryption for secure calls, auto-provisioning, and compatibility with various SIP providers.

Supported Platforms: Windows, macOS, Linux, iOS, and Android.

10. Bria by CounterPath

Bria is a professional-grade softphone that offers advanced features for team collaboration and communication.

Key Features: Multi-device support, team messaging, and video conferencing.

Supported Platforms: Windows, macOS, iOS, and Android.

Voxbi: Mixvoip’s softphone solution

Voxbi is the softphone provided by Mixvoip’s Cloud PBX. Designed for businesses, it offers flexibility and robust functionality across multiple platforms.

Key Features:

Browser-based access, no downloads required.
Dedicated apps for iOS and Android.
Desktop binaries available for Windows and macOS.

Conclusion

Softphones offer diverse features and platform compatibility to meet varying business and individual communication needs. Whether you need robust security, advanced customization, or lightweight simplicity, there is a softphone to suit your requirements. For businesses seeking a versatile, multi-platform solution, Voxbi stands out as a reliable option, combining ease of use with professional-grade features.