Modern, flexible, and reliable: Mixvoip transforms telephony at Municipality of Quaregnon

Municipality of Quaregnon was operating on an outdated analog telephony system, which lacked flexibility and could not support the growing needs of the administration, including remote work and a future office relocation. To ensure smooth operations and better citizen services, they needed a modern, cloud-based solution that was easy to manage and scalable.

The decision to partner with Mixvoip was influenced by a clear and transparent presentation, hands-on product demonstrations, and an intuitive, easy-to-manage solution. The competitive pricing and strong service availability reinforced the choice, ensuring a reliable partner for Municipality of Quaregnon’s needs.

The transition to Mixvoip’s cloud-based telephony system has brought significant improvements in both efficiency and flexibility for Municipality of Quaregnon. With the implementation of IVR systems, incoming calls are now automatically filtered and directed to the appropriate departments, reducing the workload for staff and allowing them to focus on more critical tasks. The shift to a cloud-based solution has also enhanced overall flexibility, enabling employees to communicate reliably from any location while ensuring uninterrupted service. Additionally, the new system has proven to be highly stable, resulting in a noticeable decrease in support requests and requiring minimal ongoing maintenance.

For an administration, reliable communication is essential. Mixvoip’s solution delivers:

Municipality of Quaregnon appreciates Mixvoip’s quick response times, often resolving requests within a day.

Looking ahead, Municipality of Quaregnon is committed to refining its telephony infrastructure to enhance efficiency and reliability. The administration seeks to maintain a stable and intuitive system that allows employees to work effortlessly while relying on prompt and effective support whenever needed. By implementing these improvements, Municipality of Quaregnon envisions a telephony solution that operates smoothly with minimal intervention, guaranteeing uninterrupted communication for both staff and the citizens they serve.