Modern, flexible, and reliable: Mixvoip transforms telephony at Municipality of Quaregnon

A need for modernization

Municipality of Quaregnon was operating on an outdated analog telephony system, which lacked flexibility and could not support the growing needs of the administration, including remote work and a future office relocation. To ensure smooth operations and better citizen services, they needed a modern, cloud-based solution that was easy to manage and scalable.

Migrating to Mixvoip’s system was smooth and efficient. Employees quickly adapted to the new tools, which simplified daily communication.

Mixvoip provided on-site and remote support, ensuring a stress-free migration. The team’s responsiveness and guidance were highly appreciated, making the transition smoother.

Tiziano Giacometti, IT Manager

Choosing Mixvoip: clarity, adaptability, and competitive pricing

The decision to partner with Mixvoip was influenced by a clear and transparent presentation, hands-on product demonstrations, and an intuitive, easy-to-manage solution. The competitive pricing and strong service availability reinforced the choice, ensuring a reliable partner for Municipality of Quaregnon’s needs.

Immediate benefits: efficiency and flexibility

The transition to Mixvoip’s cloud-based telephony system has brought significant improvements in both efficiency and flexibility for Municipality of Quaregnon. With the implementation of IVR systems, incoming calls are now automatically filtered and directed to the appropriate departments, reducing the workload for staff and allowing them to focus on more critical tasks. The shift to a cloud-based solution has also enhanced overall flexibility, enabling employees to communicate reliably from any location while ensuring uninterrupted service. Additionally, the new system has proven to be highly stable, resulting in a noticeable decrease in support requests and requiring minimal ongoing maintenance.

A telecom solution built for the public sector

Municipality of Quaregnon appreciates Mixvoip’s quick response times, often resolving requests within a day.

Conclusion: building a stronger foundation for growth

Looking ahead, Municipality of Quaregnon is committed to refining its telephony infrastructure to enhance efficiency and reliability. The administration seeks to maintain a stable and intuitive system that allows employees to work effortlessly while relying on prompt and effective support whenever needed. By implementing these improvements, Municipality of Quaregnon envisions a telephony solution that operates smoothly with minimal intervention, guaranteeing uninterrupted communication for both staff and the citizens they serve.

About Municipality of Quaregnon

Located in the province of Hainaut, Quaregnon is a Belgian municipality with approximately 18,000 residents. Historically shaped by the coal mining industry, the town has evolved into a vibrant community that blends heritage with modern development.

Municipality of Quaregnon is responsible for providing essential public services, managing urban planning, social programs, and cultural initiatives to enhance the quality of life for its citizens. The administration is committed to modernization, ensuring efficient services and infrastructure that support both residents and local businesses. Through digital transformation and innovative solutions, Municipality of Quaregnon continues to evolve to meet the needs of a growing and dynamic population.

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