Features

Business phone features to support human conversations

Dive into the features inside the Voxbi phone system.

notion image

Features

Call routing

Smart call routing

Time based routing

Multicast paging

Interactive Voice Response (IVR)

After call work (ACW)

Mobility

Mobile integration

Fixed Mobile Convergence (FMC)

Mobile Twinning

Right to disconnect

Call flipping

Car integration

On-Call response routing

Analytics

Live dashboards

Advanced analytics

Chronology of a call

Administration

Easy PBX management

Active Directory integration

Single Sign-On (SSO)

Role-Specific access

Detailed change tracking

Anti-fraud protection

Collaboration

Simplified internal calls

Call commenting

Call monitoring

Video conferencing

Attended transfer

Productivity

Multi-platform softphone

Scheduling and calling

Group SMS sending

Email based fax

Contact syncing

Software integration

Third-party integrations

Caller insight cards

Windows app hooks

macOS call automation

External call storage

Phone System

Call transcription

Custom greetings

Call forwarding

Do Not Disturb (DND)

SIP compatibility

Secure data transmission

Bring Your Own Carrier (BYOC)

Tempus

Time attendance

Time tracking reports

Holiday requests

Country tracking

Payroll with salary.lu

Time shift management

Descriptions

Call routing

Smart call routing

Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.

Time based routing

Automatic route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.

Multicast paging

Broadcast voice messages and visual alerts to IP phones, speakers, and lights - ideal for instant announcements and emergency notifications.

Interactive Voice Response (IVR)

Guide your callers through a menu system to reach the correct department quickly.

Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.

Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.

After call work (ACW)

After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.

Make sure important callers get immediate attention with our VIP call priority feature. Automatically move calls from designated VIPs to the top of the queue, ensuring they are prioritized and handled first.

When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.

Schedule automated wake-up calls for your clients ensuring timely reminders and punctuality. Customize the message and timing to fit individual needs and preferences.

Mobility

Mobile integration

Ensure unparalleled call stability by routing calls through the 2G network, independent of mobile operators, bypassing VoIP and data for reliable communication on the move.

Fixed Mobile Convergence (FMC)

Mobile Twinning

Sync calls to mobile devices, enabling personnel to receive and manage calls flexibly from anywhere.

Right to disconnect

By setting your status - Meeting, Absent, or Working - you allow colleagues to proactively avoid contacting you when you're unavailable. Automate call forwarding to voicemail or disable ringing on your mobile, when you are away.

Call flipping

Flip your call from your computer to your your mobile phone or to your deskphone and vice versa.

Car integration

Our app supports Android Auto and Apple CarPlay, allowing you to manage calls safely and conveniently directly from your car's dashboard.

On-Call response routing

Automatically contact on-call personnel until they acknowledge the call, ensuring swift and reliable responses to emergencies.

Analytics

Live dashboards

Monitor and analyze your business communication metrics in real-time with our dynamic dashboards. Gain instant insights into call performance, agent activity, and system usage to make informed decisions.

Advanced analytics

Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.

Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.

Chronology of a call

Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.

Administration

Easy PBX management

An intuitive web interface for easy self-management of your phone system enhances administrative efficiency.

Active Directory integration

Provision users and extensions directly from your Active Directory, simplifying the IT department's workload and improving accuracy in user management.

Single Sign-On (SSO)

Enable secure access to our apps with SSO integration, supporting SAML, OAuth, and Microsoft authentication.

Role-Specific access

Our admin panel supports different roles for IT managers, accounting, and compliance officers, ensuring tailored access and efficient management for each department.

Detailed change tracking

Track every change within the admin panel with detailed logs, documenting who made changes, what was changed, and from which IP address, ensuring full transparency and accountability.

Anti-fraud protection

Secure your business with our anti-fraud call protection. Our system monitors call patterns in real-time to detect and prevent unauthorized calls, providing financial coverage for any fraudulent call activities.

Collaboration

Simplified internal calls

Forget call extensions - call your colleagues internally with one click or simply search them by name.

Call commenting

Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.

Call monitoring

Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.

Video conferencing

Host video meetings directly from our platform, enabling face-to-face communication with team members and clients.

Transfer calls directly to any team member without prior consultation, ensuring quick and efficient call handling.

Attended transfer

Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.

Easily answer any ringing phone within your group with the call pickup feature.

Productivity

Multi-platform softphone

Stay connected with our softphone application available for Windows, Mac, Android, iPhone, and WebRTC-compatible browsers.

Scheduling and calling

Share your availability via a personalized link, allowing invitees to choose convenient times from your calendar. Also, when set as 'available for calls', visitors can start calls directly through the browser.

Save minutes every day by launching calls with a single click.

Record, upload, or write the script for a customized message to greet customers when you are unavailable.

Start calling with a click or hotkeys using the Voxbi Windows app. Save time, reduce errors, and boost team efficiency with instant dialing.

Start calls instantly by tapping linked phone numbers with Voxbi’s mobile app.

Group SMS sending

Efficiently send SMS messages to individuals or groups directly from our platform.

Email based fax

Seamlessly send and receive faxes directly through your email, integrating traditional faxing with modern digital communication.

Contact syncing

Contact Syncing ensures your contacts are consistently updated across the cloud PBX, phones, smartphones, and integrates smoothly with Office 365, Odoo and other third party services.

Software integration

Third-party integrations

Enhance your business operations with our wide range of integrations, including CRM systems, productivity software, and hardware from industries such as healthcare and access control.

Caller insight cards

Enhance your customer interactions with insight cards, displaying key information from your CRM on every incoming call, including the caller's name, last call details, recent tickets, and billing information.

Use our webhooks to route calls based on your data or trigger actions in your software, providing flexible and automated call management solutions.

Integrate our platform with your existing software systems using our robust API, enabling custom functionality and data exchange. Our API is compatible with.com and, allowing for automated workflows and enhanced operational efficiency."

Windows app hooks

Call a local ERP/CRM app when receiving a call to fetch your client's profile using the incoming call number. Or initiate calls with Voxbi for Windows from other apps.

macOS call automation

Use Voxbi as your default macOS phone app to open tel:// links or call any number that can be selected with an Automator script.

External call storage

Securely store your call recordings externally, ensuring compliance and easy access for review and analysis. Integrate with your preferred cloud storage solutions for efficient management and retrieval of recorded calls.

Phone System

Record and store calls for training, quality assurance, and compliance, allowing for detailed review and better-informed decision-making.

Call transcription

Automatically transcribe your calls in real-time, providing a written record for easy review, search, and reference. Enhance accessibility, compliance, and productivity by capturing every word spoken during your calls.

Custom greetings

Create personalized greetings by uploading your sound file or using our multi-language text-to-speech engine. Choose from various voices to give your callers a customized and professional experience.

Enhance your callers' experience with customizable music on hold. Upload your own tracks or choose from our selection of free music options.

Put your current conversation on hold and simultaneously start a separate call with a third party.

Call forwarding

Call forwarding automatically redirects incoming calls to another number or device, ensuring you never miss important calls, even when you're unavailable.

Do Not Disturb (DND)

Activate Do Not Disturb (DND) mode to prevent incoming calls from reaching you during focus times, or off-hours. Customize DND settings to control when and how you are notified, ensuring uninterrupted time for critical tasks.

Enhance call management and security by using block lists to automatically reject unwanted or spam calls. Customize your block lists to maintain focus and improve productivity.

SIP compatibility

Integrate with SIP devices such as IP phones, softphones, VoIP gateways, doorbells, and paging systems. This offers flexibility, cost savings, and interoperability, ensuring smooth communication across various systems and devices.

Secure data transmission

Protect your communications with state-of-the-art encryption by supporting HTTPS for web traffic, and SIP TLS for both SIP devices and WebRTC, ensuring your data remains secure across all channels.

Bring Your Own Carrier (BYOC)

Stay carrier-independent by using your existing SIP trunk provider. Ensure business continuity with the flexibility to integrate multiple carriers for redundancy and reliability.

Tempus

Time attendance

Set your status to working, meeting, home office, or other custom options, allowing your team to see your availability and route calls accordingly.

Time tracking reports

Generate detailed reports of worked time, available for download to integrate into your salary software for streamlined payroll processing.

Holiday requests

Easily request holidays and manage validators to ensure your leave is approved promptly and efficiently. Keep track of your leave balance and approval status in one place.

Country tracking

Track employee locations with precise geo-coordinates and country data. Maintain tax compliance by optionally integrating detailed location information into your time attendance reports.

Utilize our badge device for employees without company smartphones or computers. Badge in using RFID cards or PIN codes.

Payroll with salary.lu

Automatically integrate with salary.lu to generate payroll with ease. Time attendance data includes extra hours, ensuring accurate and timely salary processing.

Time shift management

Define work schedules and assign shifts effortlessly. Get an overview for each employee to ensure optimal coverage and productivity.

No description