Five ways the business phone system helps your company grow

Businesswoman sitting in control room in heating plant and having phone conversation with her boss.

Learn the top 5 benefits of the office phone system that support your business growth. If you are a small or medium company, the advanced phone solution will help you optimize all your communications and improve collaboration.

Any business – local or global – needs to communicate actively with its customers, partners, and employees. Modern companies require constant access to their office networks from anywhere. They also need advanced telecom features that allow them to transfer internal calls or receive multiple calls seamlessly. Finally, companies want to provide their customers and teams with multimedia channels to collaborate, apart from voice communications tools.

Did you recognize your organization in the description above? If yes, it means your business is growing. And you are probably searching for a single solution to all the requirements of modern business communications. The answer you are looking for is an advanced business phone system. A tool that is essential for your company’s ability to support a productive workforce and happy customers, which in the end, will improve your bottom line. Discover the top 5 benefits of the enhanced business phone system in 2021. Learn from our article how your virtual PBX supports your sustainable business growth.

Save time and money

Cloud phone systems have revolutionized business telephony. They allow small and medium businesses to access enterprise telecom features at affordable prices. The VoIP phone system does not require on-premises installation. All your communications are hosted on the vendors’ business servers (unless you choose to use your servers for it). This is a cost-effective and time-saving option for your company. You don’t have to buy expensive equipment; your virtual PBX maintenance can be handled remotely.

Additionally, your service provider ensures you get the latest updates on time and high-quality training for your staff. Thus for a fixed monthly fee, you save on time and divert resources better invested in growing your business. The cloud-based phone system helps you minimize the need to buy separate hardware for each new teammate. It expands seamlessly as your company grows, allowing you to add phone lines with a few clicks, extensions, or software programs as needed.

Help your business grow with the Mixvoip business phone system!

Costs reduction rates for businesses using VoIP systems

Saving on operational costs – 75%
International calls – 90%
Local calls – 40%
Savings on phone bills – 30%*


An all-in-one communications platform

video call business people meeting virtual workplace remote office

With the help of a business phone system, you can simplify your business communications. Instead of using separate calling and collaboration solutions, you can manage your communications process from anywhere. The cloud phone system is that feature-rich hub that streamlines your workflow. Depending on your business needs, you can choose between various call management functionalities like dynamic call routing, queues, call logos, and an IVR menu. Also, tools like audio and video conferencing boost your teamwork. Your cloud phone system helps you unify your business communications, and you can access and manage all from one admin portal.

The virtual phone system offers a simple solution with specifically designed elements to work together. Thus you can avoid possible incompatibility between separate telecommunications tools. You also access enhanced features that consumer phone lines cannot provide, such as intelligent call forwarding, custom answering rules, advanced call screening and analytics, and team collaboration tools. The all-in-one platform concept allows you to integrate your business PBX with your CRM system and your existing solutions. Including Microsoft Teams, Google Apps, Dropbox, and others. Thus, you have one place for conversations, meetings, and calls, resulting in more productive and effective teamwork.

Learn more about integrating your business phone system with Microsoft Teams!

General Business Phone System Statistics

The value of the global VoIP phone system market will reach $55 billion by 2025 (Global Market Insights, 2019)
64% of businesses say customers should always be able to talk to an agent. (CCW Digital, 2018)
The number of corporate VoIP subscribers worldwide reached an estimated
204.8 billion in 2020
60% of companies say phone systems and live agents are their most urgent investment priorities. (CCW Digital, 2018)
75% of consumers believe that phone calls will help them get a quicker response from businesses. (American Express, 2017)
The hosted IP PBX segment is expected to become the fastest-growing area of the VoIP market – growing by 15% from 2019 to 2025. (Global Market Insights, 2019)
48% of business professionals use video conferencing more frequently
than two years ago*


Be reachable anytime, stay connected from anywhere

man with headphones having online meeting

As the customers’ expectations evolve, so do business communications. Many people still use desk phones for their everyday work-related communications. Yet, the rise in the use of business smartphones is already a set trend. Thanks to advanced technologies, mobile devices have become integral to your cloud phone system. This is vital as business today happens 24/7 and when you are out of the office.

Being always connected to the company’s phone system via mobile phones, tablets, or laptops ensures great flexibility and complete mobility for your team. And this is a key factor as your business grows. You can communicate and collaborate seamlessly while on the go if you work remotely or do a home office. The business phone system allows you to work from anywhere using familiar hardware. You also gain access to your business phone system’s features when you are out of the office. This speeds up the work process and ensures you stay connected to your company from any location.

You can choose business telephony functionalities based on fixed-mobile convergence technology. This allows you to use your office phone number on your smartphone, laptop, or tablet and be always reachable by customers and colleagues. And with the help of teleconferencing solutions, you can connect and collaborate instantly. This keeps you aligned with your team even if you do not share the same workspace.

Keep it professional and boost client retention with better customer support 

businessman talking phone

One of the cloud phone systems benefits is that they help you project a professional image. This is important, especially if you are a small or medium business with many tasks and insufficient resources. Fast and easy, you can forward calls to the right employees, set auto attendants, or use business voicemail service and call notifications. Other useful business phone features include hold-on music, call flip from a desk phone to a mobile device or call transfer to other extensions. They all help you look and act professionally in front of your customers and partners. Some office phone systems also provide you with a presence status. Finding the right person fast and diverting the incoming call seamlessly is a valuable feature.

Nowadays, customers need fast communications with efficient solutions to their problems. So they are looking for diverse communications channels to contact support or customer service. Your cloud-based phone system can provide a range of communications opinions for them, including live chat, a contact form, a phone call, or conferencing tools. So thanks to your business communications system, you can offer a better customer experience for your community. All the enhanced features of your telecommunications solution enable you to deliver top-notch customer service. A benefit that brings added value to your growing business.

Make the right data-driven decisions

Big Data Technology for Business Finance Concept

Thanks to the business phone system’s enhanced analytics features, you gain in-depth insights into your company’s call flow and collaboration process. You can customize the reports to match your business needs, thus getting a complete view of the teams’ performance and customer interactions. Based on the data you gather via your office telecoms’ advanced reporting system, you can optimize your employees’ performance and maximize communications across your organization. The cloud phone system allows you to track and analyze customer behavior. It helps you improve your team’s engagement and build a sustainable strategy for effective business communication.

Discover the Mixvoip business communications platform – the all-in-one solution for your company’s growth!

As your business expands, your communications needs are constantly evolving. A modern business phone solution provides features, flexibility, and security essential for your business growth. It allows you to manage all your communications across the company from one place, simplifying and streamlining the work process. It also offers employees advanced tools to stay connected regardless of their location. The cloud phone system can easily adapt to your company’s growth by offering integrated communication and collaboration solutions that help your business thrive.

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