Introducing Strikeview – Support made simple

Introducing Strikeview – Support made simple

We know that explaining a technical issue over the phone can be frustrating, especially when our support team cannot fully understand the situation without seeing it. To make things easier for our customers and ensure faster, clearer assistance, we’ve introduced Strikeview: a secure and user-friendly way to share what’s happening on-site in real time.
 
With Strikeview, our team can see exactly what you see and guide you step by step through the process. This helps us resolve issues more quickly and with greater accuracy, all without requiring any installation on your side. It’s a simple yet powerful tool designed to support and assist our customers more effectively in their daily operations.
Follow these steps to start a Strikeview session:
 
 
 

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TLDR: Introducing Strikeview – Support made simple

  • Strikeview is a secure tool that allows Mixvoip's support team to see what's happening on your screen in real time
  • Helps resolve technical issues faster by eliminating the frustration of explaining problems verbally
  • Support staff can guide users step by step through solutions
  • No installation required to use the service
  • Provides more accurate troubleshooting by letting support see exactly what the user sees
  • Reduces back-and-forth communication during support sessions
Updated on 2025-11-19