Category name - FAQ
Find helpful information on Cloud PBX named “Voxbi” features and setup in this section. If you need more help, contact our support team.
Tag | Question | Answer |
|---|---|---|
DevelopmentVoxbi Mobile | Our Cloud PBX solution has been developed entirely in-house and has been continuously enhanced since 2008. This allows us to deliver highly customizable solutions and maintain rapid responsiveness. No third parties are involved in the development process. | |
I am a developer. Do you have APIs I can use in my projects? | Yes, we do! Documentation is available at docs.voxbi.com. | |
Phone configurationProvisioningYealinkSnomGigasetPBX SetupAdmin Access | How do I configure or auto-provision a phone? | • Auto-provisioning for Yealink/Snom • Manual provisioning for Yealink • Manual provisioning for Snom (3xx / 7xx / 8xx series) • Manual configuration for Gigaset |
AudioSound filesPBX SetupAdmin Access | How do I add a soundfile? | Add a soundfile in your PBX system. For detailed guidance, refer to our Video Guide. |
Call flowPBX SetupIVRAdmin Access | How to create an IVR? | Set up IVR within your PBX system. For step-by-step instructions, watch our Video Guide. |
Call forwardingMobile twinningPBX SetupAdmin Access | How do I set up and enable Mobile Twinning? | Configure your PBX system to forward calls to your mobile device. For detailed instructions, watch our Video Guide. |
ContactsVoxbi webvoxbi desktop | How can I create a group of contacts? | Organize your contacts into groups for easier communication. Follow the instructions on our Video guide. |
ContactsPhone configurationDesk phonePBX SetupAdmin Access | How can I add contacts to the buttons on my desk phone? | Add contacts to the button of desk phone within your PBX system. For a detailed guide, refer to our Video Guide. |
ExtensionPBX SetupAdmin Access | How do I add an extension? | Set up a new extension in your PBX system. For detailed steps, refer to our Video Guide. |
UsernamePBX SetupAdmin AccessName change | How do I change the name of an extension? | Change the name of an extension in your PBX system. For a step-by-step guide, watch our Video Guide. |
Time conditionsPBX SetupAnswering machineAdmin Access | How do I configure time-based routing for an answering machine? | Define time conditions in your PBX system to establish call routing rules. For detailed instructions, view our Video Guide. |
SecurityAccountCredentialsReset passwordAdmin Access | How do I change my admin/sub-account password? | For a detailed guide, watch our Video Guide |
LoginSign inVoxbi webvoxbi desktop | How do I sign in to Voxbi Web? | Start using Voxbi Web in no time with this quick Video guide. |
LoginCredentialsAdmin Access | How do I log in? | Visit my.mixvoip.com , and enter your username and password on the administrator login page. For a detailed walkthrough, refer to our Video Guide. If you are unsure of your credentials, please email us at support@mixvoip.com from your professional email address. |
CredentialsAccountVoxbi webvoxbi desktop | You can find your Voxbi login by contacting your administrator, who will define or send you an email to set up your password. Alternatively, you can reach out to us at support@mixvoip.com using your professional email address for assistance. | |
User AccessSpeed dialContacts | How do I add a phone contact? | Go to Phone Buttons tab, add the desired extension under "Type," and save your changes. |
User AccessVoicemailEmail update | How do I configure voicemail-to-email? | Navigate to Home tab > VM to Email Only, activate the feature, and save your settings. |
User AccessEmail update | How can I update my email address? | Navigate to Home tab > Email, update the email field, and save your changes. |
User AccessDo not disturb | How do I activate "Do Not Disturb" on my extension? | Navigate to Home tab > Do Not Disturb, activate the feature, and save your changes. |
User AccessSecurityVoicemail | How can I change my voicemail PIN? | Navigate to Home tab > Voicemail PIN, enter a 4-digit PIN, confirm it, and then save your changes. |
Name changeUser Access | How can I update my name? | Navigate to Home tab > Name, update the name field, and save your changes. |
PrivacyUser AccessCalled ID | How do I enable anonymous calling? | Navigate to Home tab > Call Anonymously, activate the feature, and save your settings. |
Device routing ruleUser AccessCall forwarding | How do I enable call forwarding? | Navigate to Call Forwarding tab > Add Device Routing Rule, select the event and target, and save your settings. |
IOSAndroidVoxbi Mobile | On which platforms is Voxbi available? | Voxbi is available on : • Play Store for Android • App Store for iOS |
Voxbi webvoxbi desktop | Do I need to install anything extra to use the keyboard shortcuts? | No extra installation is required. The feature is built into the Voxbi Windows Desktop app. Just make sure the app is running and the tray icon is visible. |
Voxbi webvoxbi desktop | Can I use keyboard shortcuts to dial numbers from other applications? | Yes. Highlight a phone number in any application (like a document, email, CRM, or spreadsheet), then press your set shortcut to start a call directly using Voxbi or a PBX system. |
Voxbi webvoxbi desktop | Can I change the default call shortcut keys in Voxbi? | Yes! The Voxbi app allows full customization. You can easily update your shortcut preferences in the Set Shortcut section accessed through the tray icon. |
Voxbi webvoxbi desktop | How do I enable keyboard shortcuts in the Voxbi Desktop app? | To set up keyboard shortcuts, right-click on the Voxbi tray icon in your Windows taskbar and select "Set Shortcut." You can then customize the key combinations to suit your preferences by following the on-screen instructions. |
Voxbi webvoxbi desktop | What if another application, instead of the Voxbi Desktop app, opens TEL links by default? | Scroll through the list of apps handling TEL links, find Voxbi, and manually set it as the default app for opening clickable phone numbers. |
Voxbi webvoxbi desktop | I have denied Voxbi access to TEL links, but it still asks me if I want to open a TEL link using Voxbi. Why is that? | If you manually denied voxbi.team permission to open TEL links in your browser, check whether the Voxbi Desktop app is already set as the default handler for telephone links in Windows. You have to remove it from there as well. |
Voxbi webvoxbi desktop | Click-to-Call works in my browser but not in my CRM or documents. What should I check? | Some applications might override your default TEL handler. Ensure your CRM or document software allows external TEL links and does not force a different app to handle calls. |
Voxbi webvoxbi desktop | When I type ‘tel: [xxx]’ in the browser’s URL bar, the call doesn’t start. What should I do? | Make sure the TEL format is written correctly after the colon. Also, confirm that Voxbi is properly registered as the TEL handler in your browser’s settings |
Voxbi webvoxbi desktop | I have set my browser for the default TEL link handler, but the call always goes through the desktop app. Why is that? | Ensure your browser is set to be the default app for handling TEL link types in Windows default apps. Simply adding your browser as a default TEL link handler only in the browser’s settings is not enough. |
Voxbi webvoxbi desktop | How do I test if Click-to-Call is working on my browser? | Click any TEL link on the web, a document, a CRM system, etc. Alternatively, type tel: 35220333000 in the browser URL bar and press Enter. Voxbi should start making an outgoing call and get connected to our test service. |
Voxbi webvoxbi desktop | What if multiple sites are listed as TEL link handlers in my browser? | If multiple sites are allowed to handle Tel link calls, you need to select a default one. Navigate to your browser’s protocol handlers page (chrome://settings/handlers edge://settings/content/handlers firefox://settings/applications) and select the default browser to handle your tel link calls. |
Voxbi webvoxbi desktop | How do I set my browser to handle Click-to-Call links? | Set your preferred web browser as the default app for TEL links in Windows Default Apps settings. |
Voxbi webvoxbi desktop | How do I enable Click-to-Call on the Voxbi Web version? | To use the feature for the first time, go to Voxbi Settings > Phone section and click Request permission to enable it. If you have manually denied Voxbi permission to open TEL links you should request permission to enable the feature. |
Voxbi MobileDo not disturb | How do I enable or disable Do Not Disturb (DND)? | Take control of your availability with the DND feature. Learn how to activate or deactivate with our Video guide. |
Voxbi MobileUser Access | How do I log in? | Get started quickly by following this Video guide |
Voxbi MobileMobile twinning | How do I activate or deactivate Mobile Twinning? | Easily manage your mobile twinning settings with just a few taps. Watch our Video guide |
Voxbi MobileCall transferCall handling | 1. Press | |
Voxbi MobileVoicemailInterception | When a call comes into your group, it rings your extension and is then forwarded to your mobile. If your mobile voicemail is enabled, it may intercept the call if it picks up before you do. Since the system cannot differentiate between a person answering and the voicemail picking up, the call is treated the same way. The most effective solution is to disable your mobile voicemail completely. | |
Voxbi MobileMigration | How can I transfer my configuration from Voxbi Legacy to voxbi 2? | To migrate your configuration seamlessly, follow our Guide. |
Voxbi MobileSIP callSim call | The SIP call (purple button) uses an internet connection (Wi-Fi or 4G), while the green button initiates a call using your mobile SIM card. | |
Voxbi MobileQR code | How do I obtain a QR code? | To obtain a Voxbi QR code, log in to your account at my.mixvoip.com and follow the steps in your PBX account settings. For a detailed walkthrough, refer to our Video Guide. |
windowsheadsetVoxbi webvoxbi desktop | How do I set up my headset correctly in the Windows app? | Ensure the correct configuration of your headset by watching this Video guide |
Voxbi webvoxbi desktop | To change the ringtone during a call, navigate to Settings > Phone Tab and enable the Second Call Alert. This will play a distinct sound for incoming calls while you’re on another call. | |
windowsmaclinuxweb appvoxbi desktop | Where can I download Voxbi ? | The latest version of Voxbi for Windows and Mac is available on our download page. For Linux users, the web application is accessible at voxbi.team |
onboardingVoxbi webvoxbi desktop | New to Voxbi Web? Take a tour! | Discover the key features and tools Voxbi Web has to offer with this Video guide. |
apiIntegrationVoxbi webvoxbi desktop | How can i use APIs in my projects? | Comprehensive API documentation is available at docs.voxbi.com. Explore our APIs to integrate Voxbi functionalities into your projects seamlessly. |
voxbi desktopVoxbi web | How do I set up Click-to-Call on the Voxbi Windows Desktop App? | Navigate to Windows Default Apps, search for TEL and CALLTO link types, and set the Voxbi Desktop App as the default application. |
Do I need to copy-paste the number into Voxbi so I can call it using a shortcut? | No need to copy-paste! Just highlight the number and hit your assigned keyboard shortcut - Voxbi will handle the rest. |
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