General - FAQ
For a broad range of inquiries, our General FAQ provides insights into various aspects of our services. If you still have questions, feel free to visit our support page.
| Tag | Question | Answer |
|---|---|---|
Certification levels | Do you guarantee quick replacements for certified, compatible, or supported hardware? | The labels "certified," "compatible," or "supported" do not guarantee quick replacements for hardware. These designations indicate that the hardware meets certain technical standards or compatibility criteria with our systems. For guaranteed quick replacements, we have our “guaranteed-stock” list of hardware, which specifically ensures availability for rapid dispatch when needed. Click here to consult this list and learn more about our “guaranteed-stock”. |
Certification levels | What are the key differences between ‘Certified’ and ‘Compatible’ levels? | 'Certified' solutions offer deeper integration with Mixvoip services, including exceptional vendor support and extensive documentation, ideal for vendors who collaborate closely with Mixvoip. 'Compatible' products meet fundamental integration standards and are verified to work seamlessly with our services, ensuring reliable operation. |
Certification levels | How can vendors apply for Mixvoip certification? | Vendors can start the certification process by submitting an application to support@mixvoip.com. The application should include details about the product and how it integrates with Mixvoip services. Our team will review the submission and guide you through the next steps, including any necessary testing and documentation. |
Do you transfer SLA credits to my bank account? | We usually do not transfer SLA credits to your bank account. Instead, we issue a credit notice and deduct the amount from your next month's invoice. This method ensures that your account balance is adjusted accurately and efficiently. | |
I want to become a Mixvoip Partner, what should I do? | We would be happy to work with you! To find all the information about a partnership with Mixvoip, you can discover our page dedicated to this subject by clicking here. | |
How can I contact Mixvoip? | You can contact our technicians or our sales team directly via the internet page “Contact us”. You can also book a meeting with one of our team members to find answers to all your questions. | |
How will I receive my invoices? | Experience hassle-free billing with Mixvoip - all your invoices will be conveniently delivered to your inbox and accessible anytime on your personal Mixvoip platform. For any tailored assistance, feel free to reach out to billing@mixvoip.com. | |
When and how can I claim SLA credits for a service breach? | If we fail to meet the service levels outlined in your SLA contract, such as taking longer than the specified time to resolve an issue, you are eligible to claim SLA credits. You can initiate the claim process by filling out the form on our SLA claim page. Ensure to provide all necessary details about the service issue. | |
How can I determine my SLA coverage or upgrade my SLA plan? | To check if your services are covered by an SLA or to upgrade your SLA, you can reach out to our account managers. They are more than happy to outline your current SLA coverage and discuss options for upgrades to meet your specific needs. You can book a meeting with your account manager here. |
Couldn't find what you were looking for?
It may be covered in another FAQ section, or you can contact our support team for further assistance. Feel free to schedule a meeting with any member of our team here.