Could you work with no Internet?

Introducing SLA

Portrait of handsome male customer service in headphones. Call center staff speaking with head set in modern office

Introducing SLA

Could you work with no Internet?

If your Internet is down

We will do our upmost to quickly restore the connection

Most connectivity problems can be fixed quickly by our support team over the phone. But in certain situations an on-site visit might be required, potentially taking up to two business days for our technician to arrive.

Introducing SLA on your internet

Once Mixvoip is notified, we will immediately assess the situation, and if necessary a team of experts
will be sent on-site within 5 business hours to reconnect your company.*

Mixvoip Service Level Agreement (SLA)
Standard
(automatically included)

Support by phone, email, chat
Availability Monday – Friday 7:30 / 18:30
Handling time: best efforts
On-site operation: within 2 working days

Mixvoip Service Level Agreement (SLA)
SLA Advanced 24/7
*

Support by phone, email, chat
Availability Monday – Friday 7:30 / 18:30
24/7
Handling time: immediately
On-site operation: within 5 hours 24/7

(*) Customers agree to unplug or plug a device or cables, to perform a ping test, or to open a browser and access different web-interfaces.
All on-site work due to an external factor to Mixvoip results in billing for travel and time spent.
Customers must welcome the technicians, and guarantee access to the equipment.
Above mentioned offer is ruled by our Terms & Conditions.
Handling time starts at the moment the customer notifies Mixvoip by phone. Force majeure excluded.

en_USEnglish