Could you work with no Internet?

Introducing SLA

If your Internet is down

We will do our upmost to quickly restore the connection

Most connectivity problems can be fixed quickly by our support team over the phone.
But in certain situations an on-site visit might be required, potentially taking up to two business days for our technician to arrive.

Introducing SLA on your internet

Once MIXvoip is notified, we will immediately assess the situation, and if necessary a team of experts will be sent on-site within 5 business hours to reconnect your company.*

MIXvoip Service Level Agreement (SLA)
Standard
(automatically
included)
SLA Advanced
24/7
Support by
Phone
Email
Chat
Availability
Mon-Fri
7:30-18:30
24/7X
Handling timeBest effortsImmediately
On-site operationWithin
2 working days
Within 5 hours
24/7

(*) Customers agree to unplug or plug a device or cables, to perform a ping test, or to open a browser and access different web-interfaces.
All on-site work due to an external factor to MIXvoip results in billing for travel and time spent.
Customers must welcome the technicians, and guarantee access to the equipment.
Above mentioned offer is ruled by our Terms & Conditions.
Handling time starts at the moment the customer notifies MIXvoip by phone. Force majeure excluded.

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