Why is cloud telephony essential for remote employees?
The evolution of communication technology and cloud solutions is key to the remote work trend. Today, any organization can use an integrated cloud phone system. Thanks to its functionalities, constant connectivity and complete access to the company from anywhere are available to any worker.
Enhanced collaboration software is widely accessible. Fixed-mobile convergence apps, web-based telephony services, or videoconferencing allow remote workers always to be connected and easily reachable. As a result, a growing number of companies apply flexible work arrangements.
How does cloud technology support remote employees’ productivity?
A cloud-based phone system matching the company’s needs is essential for the productivity of a remote worker. It provides direct connectivity to the corporate phone system regardless of the employees’ location. Usually, home workers will receive various software and apps with all the features of an office phone. This also allows them to use audio, video, and web conferencing add-ons to conduct meetings, solving many issues without personally meeting with their colleagues, clients, or partners.
If an employee is at home or on the go – working from a hotel or an airport, he can use his mobile device to connect to the company’s phone system. A mobile app like Mixcall ensures he will never miss an important call again. By always having the option of using his business phone number, a teleworker will always seem to be in the office. Teleworkers can choose the most convenient device to work with:
• a VoIP desk phone
• a tablet or smartphone
• their laptop or PC with a phone app
Thanks to modern communications, a remote worker has equal access to all business functionalities as his office-based colleagues.
Cloud telephony helps businesses reduce their communications expenses.
Cloud telephony is a cost-efficient solution for communicating with remote employees. Adding or removing new lines is fast and simple with a virtual phone system. It does not require technical staff on-premises, reducing setup costs and offering easy scaling for the business. The billing process for hosted phone services is also a breeze to handle. A company will receive a monthly invoice with information about all the lines used. From it, the team managers can also analyze the performance of their phone-based colleagues in detail.
Cloud telephony allows complete mobility for remote employees.
An integrated cloud PBX allows fixed and mobile phone numbers to be “merged”. This allows the mobile worker to handle his tasks without missing important calls. With the Mixcall mobile app, he can set incoming business calls to ring simultaneously or with a delay on both his desk phone at the office and his cell phone. If the remote employee is busy, he can pre-adjust the calls to be routed to another colleague. Once available, he can directly call back from his mobile phone.
A virtual phone system offers more flexibility to managers.
Cloud phone systems can be easily adapted to match the company’s business needs. Whether a company needs to increase the number of employees teleworking or the opposite, scaling up or down happens in a few clicks. Adding effortlessly new telecommuters during seasonal peaks with the help of the cloud PBX allows the company to adapt to the fast-changing business reality. Using modern communications, a business guarantees a happy and motivated set of employees.
With the help of cloud technology, business calls are routed through the office cloud PBX and directed to the remote worker’s most convenient device. This allows a company to reduce its costs for new equipment and have a positive environmental impact.
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