Mobile - FAQ
Browse our Mobile FAQ to understand our mobile services and plans. For additional guidance, please visit our support page.
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Mobile abonnement
All EU Connect plans come with our Standard SLA, which outlines the support and service levels you can expect. You can view it through the link on the page.
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Mobile abonnement
Yes. You can switch between EU Connect plans as your data needs evolve.
Simply contact our support team to adjust your subscription.
Simply contact our support team to adjust your subscription.
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Mobile abonnement
Zone Connect EU covers European countries where your plan works. You can find the full list of countries by clicking the link here.
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An SMS is limited to 160 characters when using standard GSM-7 encoding (the most common encoding for text messages). This includes spaces, punctuation, and special characters.
If your message contains characters not supported by GSM-7 (e.g., certain emojis or non-Latin characters), it will be sent using Unicode encoding (UCS-2). In this case, the character limit is reduced to 70 characters per SMS.
For longer messages, SMS uses a feature called "concatenation" to split the text into multiple parts. Each part reserves characters for linking, reducing the effective limit to 153 characters per part for GSM-7 or 67 characters per part for UCS-2.
For example:
• A 300-character message in GSM-7 will be split into 2 parts of 153 characters and 1 part of 94 characters.
• A 300-character message in UCS-2 will require 5 parts of 67 characters each.
The price for sending SMS is calculated per part, so longer messages may incur higher costs.
If your message contains characters not supported by GSM-7 (e.g., certain emojis or non-Latin characters), it will be sent using Unicode encoding (UCS-2). In this case, the character limit is reduced to 70 characters per SMS.
For longer messages, SMS uses a feature called "concatenation" to split the text into multiple parts. Each part reserves characters for linking, reducing the effective limit to 153 characters per part for GSM-7 or 67 characters per part for UCS-2.
For example:
• A 300-character message in GSM-7 will be split into 2 parts of 153 characters and 1 part of 94 characters.
• A 300-character message in UCS-2 will require 5 parts of 67 characters each.
The price for sending SMS is calculated per part, so longer messages may incur higher costs.
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On some phones, like Xiaomi devices, calls may appear as "anonymous" when VoLTE is enabled, even if the caller's number is valid. This happens because the phone uses a different method to read the caller ID, and this information is not always transmitted by the network. Recommended solution is to disable VoLTE on your device. Incoming calls should then display the caller's number correctly.
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Couldn't find what you were looking for?
It may be covered in another FAQ section, or you can contact our support team for further assistance. Feel free to schedule a meeting with any member of our team here.