Partner Connect
'Mixvoip Partner Connect' is our dedicated partner portal designed to streamline your interactions and enhance service delivery. Here, you can effortlessly manage all your client accounts, order internet and telephony services, and monitor their current statuses—all from one centralized location.
You don't have your login to connect to Partner Connect yet?
Partner Connect key features
Customer overview
View all customers: Access a complete dashboard that displays all your customer accounts in a single interface. This feature enables you to efficiently manage client information and access key account details.
Internet connection status
Monitor internet connectivity: Access real-time data on your clients' internet service performance. This feature alerts you to any disruptions, allowing for prompt troubleshooting.
SIP trunk status
Check SIP trunk performance: Keep an eye on the operational status of SIP trunk services with detailed, real-time updates. This monitoring tool helps you manage voice services effectively.
Streamlined service ordering
Order internet and telephony services: Simplify the process of ordering essential services for your clients with intuitive interfaces designed to reduce time and effort.
Efficient ticket management
Open and follow up tickets: Initiate support tickets and monitor their progress through to resolution. This feature is designed to enhance the support process, ensuring that you can provide timely and effective solutions to any issues your clients may encounter.
Commission follow-up
Track your earnings: Keep track of your commissions via 'Mixvoip Connect', enabling accurate and transparent tracking of your partnership benefits.
Consent Management
Access customer data: Request consent from any of your customers to view their tickets, billing, projects, and more. PartnerConnect shows you the current consent status for each customer, making it easy to stay in compliance with GDPR regulations.
Explainer videos
We’ve created a collection of videos to help you navigate and understand the interface.
Roadmap
Partner Connect
Backlog
Prioritized
Working on it
Available
Customer services
Billing
A view showing customers’ recurring services. You’ll see which subscriptions they have, but not the financial details without their consent. If you’re billing your end customers yourself, you’ll see all the details and be able to set tags.
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Customer invoices
Billing
A restricted view of your customers’ invoices. You’ll only see the invoice references and dates. The restriction is lifted with the customer’s consent or if you bill the end customer yourself.
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Request customer’s consent
Interface
Certain views and features are restricted without consent unless you’re billing the end customers yourself. You can for example not see the customers’ invoice details and you don’t have access to the contents of their support tickets.
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Commission invoices
Billing
A view showing your commission invoices. You’ll be able to download them as PDF or CSV. You’ll also be able to change the IBAN to which we send your commissions.
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Reseller selection
Interface
Select to limit your views to a specific reseller account. Certain partners have more than 1 account and this avoids having to create multiple interface accounts.
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User management
Interface
Admins can send invitations to users to connect to their account. The invited users will have until the end of the next day to accept. They will be asked to set their password the first time they login. If you use Microsoft login, your invited users will also have to login using Microsoft.
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Forgot password
Interface
Procedure for resetting your password. This is only available to users that don’t use Microsoft to sign in. An email with an expiring reset link is sent to the user where he’ll enter a new password.
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