Legal center
Welcome to the Mixvoip legal center where you can access legal information, including terms and conditions, privacy policies, GDPR compliance, and service level agreements. We also offer tools for online contract signing and SEPA Direct Debit setup, ensuring you understand your rights and obligations.
For customers and end users
Documents
Impressum
Discover essential legal information including contact details, VAT numbers, regulatory compliance, and company representations.
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Terms and conditions
Review our Terms and conditions to understand your rights and responsibilities while using our services effectively and securely.
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GDPR
Access Mixvoip's GDPR Addendum to understand your data rights and ensure compliance with data protection laws.
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Cookie policy
Discover Mixvoip's commitment to privacy with our no-cookies policy, ensuring your data remains secure while using our services without tracking.
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Privacy policy
Access Mixvoip's privacy policy to learn how we collect, use, and safeguard your personal data, ensuring compliance with GDPR and industry standards.
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Service Level Agreement
SLAs are foundational to ensuring both parties have clear expectations regarding performance, uptime, response times, and support levels.
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sign.mixvoip.com
Effortlessly sign Mixvoip’s legal documents online. Our platform enables secure, paper-free digital signing for a quick and fluid experience.
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SEPA Direct debit mandate
Set up automatic payments with our SEPA Direct Debit. Complete the domiciliation form to ensure timely and hassle-free transactions.
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Call recording disclaimer
Before enabling the call recording feature on your cloud PBX, it’s crucial to acknowledge your responsibilities outlined in our call recording disclaimer.
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Code of Conduct
Explore our Code of Conduct for insights on business ethics, integrity, and professionalism, guiding workplace behavior and interactions.
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Regulatory standards for telecom services
Documents
Luxembourg: Specification sheets
According to regulatory requirements, access the specification sheets for telecom services here.
Luxembourg
Luxembourg: Carrier Interconnect and Wholesale
Explore Mixvoip's regulated telecom services in Luxembourg, including interconnection, number portability, emergency call handling, and national termination. Services are available to companies notified with the Luxembourg regulator.
Luxembourg
Generalities
Translation disclaimer
This website employs advanced machine learning technologies to facilitate the translation of its content into multiple languages. Each translation undergoes a thorough revision process conducted by human translators to ensure accuracy and reliability. Despite our best efforts and the supervised nature of this process, the complexity of language processing can occasionally lead to discrepancies or errors.
Please be advised that our translations are provided for your convenience and may not capture the precise meaning or nuances of the original English text. In all instances of textual disagreement or interpretation issues, the English version of the text will be considered authoritative and will prevail.