call transcription improvements

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call transcription now labels participants with PBX info, supports Luxembourgish better, and improves speed and accuracy.

what changes

call participants are labeled using PBX data, showing user and contact names or numbers for clearer identification. transcription speed and accuracy have been increased, reducing delays and errors. support for Luxembourgish language transcription is enhanced.
benefits
  • clearer participant identification
  • faster transcription processing
  • improved transcription accuracy
  • expanded Luxembourgish language support
use cases
  • customer service call analysis
  • multilingual transcription environments
  • compliance monitoring with accurate speaker labels
  • real-time transcription during calls

how it works

  1. pbx data is integrated to identify call participants by user or contact name/number.
  1. transcription engine processes audio with improved Luxembourgish language model.
  1. transcription speed optimized through backend enhancements.
  1. output includes labeled participants and higher accuracy text.
▸ yellow_bg
verify participant labels during testing to ensure pbx data matches actual call users and contacts.