by Yves DEFFO
on Nov 19, 2025

Introducing Strikeview: support made simple

We know that explaining a technical issue over the phone can be frustrating, especially when our support team cannot fully understand the situation without seeing it. To make things easier for our customers and ensure faster, clearer assistance, we’ve introduced Strikeview: a secure and user-friendly way to share what’s happening on-site in real time.

Whether you are facing a device configuration issue, need help identifying a cabling problem, or simply want to show an unexpected behavior on your screen or equipment, Strikeview makes it easy. By giving our support team a real-time view, we can quickly pinpoint the issue and provide precise guidance without unnecessary back-and-forth.

With Strikeview, our team can see exactly what you see and guide you step by step through the process. This helps us resolve issues more quickly and with greater accuracy, all without requiring any installation on your side. It’s a simple yet powerful tool designed to support and assist our customers more effectively in their daily operations.

Getting started with Strikeview is quick and straightforward. There’s no software to install and no complex setup required. In just a few clicks, you can connect with our support team and start resolving your issue immediately.

Follow these steps to start a Strikeview session: