Yes, an SLA contract is tied to each individual internet line. Therefore, you will need to sign an SLA for each site where you have an internet line to ensure coverage and service quality at every location.

For selecting internet bandwidth, it's generally recommended to start with at least 1 Gbit/s, especially for businesses utilizing cloud services. If higher bandwidth is available at your location, opting for more can enhance productivity and prevent slow internet from impacting your operations. This recommendation applies both to large enterprises and SMEs, where the demand for bandwidth is consistently growing.

Mixvoip ensures each customer receives a unique, dynamically allocated IPv4 address by default, with no sharing of IP addresses or use of carrier-grade NAT. For a nominal fee, this can be upgraded to a fixed IPv4 address. We adhere to strict net neutrality, blocking no traffic to provide the purest internet experience. IPv6 blocks are also available at no extra cost.

Mixvoip does not provide router access by default but grants full administrative rights for free upon request, allowing customers complete independence in managing their IT and internet security. For connections like copper DSL and coax, a modem might be necessary; however, the setup remains transparent. Customers may also configure their own devices using provided PPPOE credentials or fixed IP parameters depending on the connectivity service selected.

While mobile connectivity over 5G or satellite may not match the reliability of fiber lines, it is comparable to or better than slow or poor-quality copper DSL connections. These options offer higher speeds and can be a reliable alternative in areas where traditional wired internet is not feasible.

The minimum contract duration for our mobile connectivity services is 4 months.

Internet routers are often installed in locations with poor mobile connectivity, such as underground rooms, metal racks, or the interior of buildings. Modern building materials can also hinder mobile signals. To ensure optimal connectivity, we provide a separate mobile router that can be placed outdoors or in areas with better signal reception. This approach allows for reliable 5G connectivity where it is most effective.

The MTU (Maximum Transmission Unit) size for the 5G service is set to 1420 bytes. This is slightly less than the standard 1500 bytes.

There are two setups for the 5G backup activation: automatically, where our router detects an internet downtime on the primary line and switches to the 5G backup, or manually, by rerouting traffic on your firewall to the 5G router to initiate a failover.

The 5G Backup service comes with unlimited data usage, ensuring continuous internet connectivity during outages or maintenance of your primary internet line. However, please note that Mixvoip reserves the right to block non-business-critical applications and websites such as video streaming platforms, social media, and torrent downloads. This service is specifically designed as a backup solution and not intended for continuous use as a primary connection.

The "monitoring and alerting" feature specifically tracks the real-time status of your network connectivity, sending alerts for any disruptions to ensure quick resolution. "Bandwidth graphs" visually represent the usage of your network's bandwidth over time, helping you monitor traffic patterns and manage network capacity effectively. Together, these tools are crucial for optimizing and maintaining reliable internet connectivity.

"Support hours" refer to the times customer service is available to help with general inquiries and support issues. "Fault processing hours" are specifically for technical teams to address and resolve service faults or disruptions, typically offering extended time slots to ensure you are never without internet.

We do have different internet packages for individuals. You can find all our internet offers directly on our Residential page.

Not all Emios Internet packages are fiber-based. Some buildings are not yet connected to the fiber network, and only DSL may be available, offering speeds below 100 Mbit/s. You can verify the available options for your address using our internet search page. The fiber network is expanding quickly, so availability may improve over time.

Yes, upgrading your Emios Internet Line to a higher speed is easy. Just reach out to our sales team, and we can plan the upgrade without any intervention. Please note that in some scenarios, you might need to upgrade your router or choose a faster router from our managed router model to fully benefit from the increased speed.

Perform a Speed Test: We recommend starting by conducting a speed test on your line. Since the speed can never be guaranteed with a wireless connection (such as WiFi), please connect your computer to the router using an Ethernet cable. 1. Visit the Speed Test Website: Go to www.speedtest.lu and click on the"BEGIN TEST" button. Wait for the results to be fully displayed (PING, DOWNLOAD SPEED, UPLOAD SPEED). 2. Interpret the Results: YES: If the results match the speed of your Internet subscription, the speed issue does not seem to come from your line. Please check your computer hardware and settings. NO: If the results do not match the speed of your Internet subscription, please restart your router.(unplug the power from your router for a few seconds and then plug it back in)

Although support for telephony, local network, and Wi-Fi is not included in our retail internet packages, we offer specialized packages for the needs of shops, restaurants, and salons. These packages come with very competitive pricing and provide support seven days a week to cover all your communication needs.

Our Retail internet packages meet the demands of retail business operations during weekends and peak periods like Christmas, offer extended support hours and quicker intervention times, available seven days a week. These are designed to ensure reliability during critical business times, unlike our standard fiber options which cater to general needs with more affordable pricing.

The contract duration of a new internet line is 1 year.

At Mixvoip, we understand that your needs can change rapidly. Whether it’s for working from home, faster video downloads, or online gaming, we’re here to support you. Whatever the reason, we can upgrade your internet connection whenever you need, ensuring you always have the speed and reliability you require.

With our internet installation packages, we can provide you with a Fritzbox for your connection. However, our technicians are trained to work with a wide range of modems. This gives you the flexibility to choose the modem that best suits your needs, and we’ll ensure your internet line is set up properly on the device you select.

If you already have internet with Mixvoip and you are moving, you only need to contact our experts here, they will contact you back to plan everything, to make sure you have the new internet line when you need to.

Absolutely! Whether you need a brand-new mobile number or wish to keep your current one, we've got you covered. We offer new mobile numbers and can also handle the porting process to transfer your existing number to our services, ensuring a smooth transition.

Businesses often require the same upload and download speeds due to applications like video conferencing, data backups, and large file transfers. A symmetrical setup, though potentially more costly, avoids bottlenecks and should be considered for businesses with more than 20 users. Investing in a symmetrical connection ensures efficient data handling, minimizes latency, and supports consistent performance.

The bandwidth on DIA (Dedicated Internet Access) lines is dedicated, not shared. These are point-to-point connections, meaning a specific portion of fiber is reserved exclusively for your use. Unlike shared technologies like X-GPON, DIA lines ensure consistent performance and reliable connectivity, as your bandwidth is not affected by other users.

Yes, we offer highly redundant internet lines that enter the building through different paths. Many business premises can be connected via multiple routes, and we supply the fiber route maps, known as KMZ or KML files, for complete transparency. The internet lines can be set up to terminate on either separate routers or a single router. By using BGP (Border Gateway Protocol), we enable dynamic failover and manage redundancy effectively.

The IP address assigned to your services will come from Mixvoip's own block of IPv4 and IPv6 addresses. Mixvoip handles the allocation of IP addresses, ensuring optimal performance and adherence to internet governance standards. Both static and dynamic options are available, depending on client needs.

Installing our own cables isn’t feasible due to the enormous logistical, economic, and ecological challenges it would present. It's more practical and sustainable for local infrastructure providers to build and maintain these networks. This strategy prevents redundant infrastructure, which would be economically inefficient and ecologically unsound. Instead, by accessing these existing networks, Mixvoip focuses on delivering added value through our telecommunications services, ensuring customers receive high-quality, cost-effective solutions.

Purchasing services directly from infrastructure providers often lacks the personalized service and customer support that Mixvoip offers. Beyond just providing connectivity, we add value with tailored solutions, expert support, and integrated services to meet specific business needs. In a business environment, support for not only connectivity, but also network issues (including LAN and Wi-Fi), is crucial.

We provide several test numbers you can use for different testing purposes: +352 20 333 000: Perform an echo test to hear your own voice back. +352 20 333 001: Echo test without any announcement, perfect for a quick and silent testing. +352 20 333 002: Use this number for a Milliwatt test to check the quality of your connection. +352 20 333 010: Listen to a metronome tone on our Supernode system. +352 20 333 012: Access an audiobook service hosted on our Supernode. +352 20 880 366: Call this number to hear your caller ID in an international format.

The port configuration can be found here: Voxbi - Network communication