Live calls dashboard and API

Dashboard for queue visibility showing ongoing calls, participants, and waiting calls; API supports third-party integration.

What changes

The dashboard provides real-time visibility into call queues, ongoing calls, and participants. It consolidates this information in a single interface for easier monitoring.
The API enables external dashboards or applications to access live call data, facilitating integration with other systems or custom tools.

Benefits

  • Real-time queue and call monitoring
  • Improved operational awareness
  • Supports third-party integrations
  • Centralized participant data

Use cases

  • Contact center queue management
  • Live call monitoring dashboards
  • Integration with CRM or reporting tools
  • Custom alerting systems

How it works

  1. The dashboard fetches live call and queue data from the backend.
  1. Ongoing calls and participants are displayed with real-time updates.
  1. Waiting calls in queues are shown with relevant details.
  1. The API exposes endpoints for external apps to query live call and queue data.