Sub-status support for PBX 2.0

sub-status support for pbx 2.0

→ adds sub-statuses to pbx 2.0 for granular dynamic routing in call flows

what changes

sub-status support is introduced to handle two selection modes: multiple and single. multiple selection allows sub-statuses to represent queues, products, or physical store sectors. single selection covers contracts, clients, or billing accounts.
these sub-statuses can be integrated into call flows, enabling more precise routing decisions based on the sub-status values assigned to calls.

benefits

  • enables granular call routing based on sub-status
  • supports diverse business scenarios with two selection modes
  • improves call flow flexibility and customization
  • enhances pbx 2.0 functionality without major architecture changes

use cases

  • routing calls by queue, product line, or store sector (multiple selection)
  • selecting billing accounts or client contracts for routing (single selection)
  • dynamic call distribution based on customer segmentation
  • improved handling of multi-tenant pbx environments

how it works

  1. define sub-status categories for multiple or single selection scenarios.
  1. assign sub-status values relevant to queues, products, contracts, or clients.
  1. integrate sub-status conditions into call flow routing logic.
  1. route calls dynamically based on the evaluated sub-status during call processing.
▸ use sub-status values consistently across call flows to maintain routing accuracy and simplify maintenance.