live calls dashboard and api

→ dashboard for queue visibility showing ongoing calls, participants, and waiting calls; api supports third-party integration

what changes

the dashboard provides real-time visibility into call queues, ongoing calls, and participants. it consolidates this information in a single interface for easier monitoring.
the api enables external dashboards or applications to access live call data, facilitating integration with other systems or custom tools.
benefits
  • real-time queue and call monitoring
  • improved operational awareness
  • supports third-party integrations
  • centralized participant data
use cases
  • contact center queue management
  • live call monitoring dashboards
  • integration with crm or reporting tools
  • custom alerting systems

how it works

  1. the dashboard fetches live call and queue data from the backend.
  1. ongoing calls and participants are displayed with real-time updates.
  1. waiting calls in queues are shown with relevant details.
  1. the api exposes endpoints for external apps to query live call and queue data.
▸ use the api to build custom dashboards or integrate call data into existing monitoring tools for enhanced visibility.