allow route selection

→ users can select the outgoing carrier route by dialing a configured prefix.

what changes

Users gain the ability to specify which outgoing carrier route to use by entering a prefix before the number. This prefix is configured in advance for each route.
The cockpit component is updated to support prefix configuration and route selection during dialing, enabling more granular call routing control.
benefits
  • increased routing flexibility
  • improved cost control by choosing preferred carriers
  • enhanced call management and optimization
  • reduced manual intervention for route selection
use cases
  • selecting low-cost carrier routes on demand
  • routing calls through specific carriers for compliance
  • testing different carrier quality with prefix dialing
  • managing overflow calls by switching routes dynamically

how it works

  1. Admin configures prefixes for each outgoing carrier route in cockpit.
  1. User dials the prefix followed by the destination number.
  1. The system detects the prefix and routes the call via the associated carrier.
  1. If no prefix is dialed, the default routing applies.
▸ configure prefixes clearly and communicate them to users to ensure correct route selection.