LGL Transport testimonial
LGL Transport testimonial

LGL Transport testimonial

Project background

LGL Transport was founded in 2015 and has grown significantly over the years. Mixvoip has been working with the company since its early development, accompanying the company as it expanded internationally.
Today the company operates from Luxembourg, Germany, Cameroon and Benin, coordinating logistics operations across several continents. For such operations, communication between dispatch teams, office staff and drivers is essential.

The challenges

As LGL expanded internationally, keeping everyone connected became increasingly important.
Drivers spend most of their time on the road, while dispatch teams work from different offices. Without the right system in place, reaching drivers would simply mean calling their mobile numbers every time, which is not very practical when managing daily logistics operations.
Another aspect was connecting offices across Europe and Africa, where network conditions can vary depending on location. Voice communication requires stable connections to maintain clear and reliable calls.

Mixvoip’s solution

Mixvoip deployed its Cloud PBX platform with Smart call routing, connecting all LGL offices into a single phone system. Employees in Luxembourg, Germany, Cameroon and Benin can communicate using internal extensions regardless of where they are located, which simplifies coordination between teams.
A key part of the setup is the fixed-mobile convergence integration based on our multiplatform softphone. Drivers remain reachable on their mobile phones through internal extensions, just like office employees. Dispatch teams can therefore contact drivers directly through the phone system they already use every day. For a logistics company where timing matters, this makes communication much simpler.
To maintain consistent call quality, Mixvoip installed an Indrasek router. The router prioritises voice traffic through QoS, ensuring that phone calls remain stable even when the internet connection is used for other business applications. It also allows secure remote access, enabling Mixvoip engineers to monitor the system and resolve potential issues remotely.
LGL also uses our secure call recording feature. This allows the team to review conversations when needed and is also useful for training new employees and maintaining a consistent level of service.
 
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Quick facts

Team size: 200
Country: Luxembourg, Germany, Cameroun, Benin
Web: https://www.lgltransport.com/
Key contact: Lekama Barnabé 🔗
Implementation date: 2015

About LGL transport

LGL Transport is a leading logistics provider with a global reach, headquartered in Luxembourg, Germany, Benin, and Cameroon. The company’s expertise spans road, air, and maritime transport, warehousing, storage, and logistics consulting.
Founded in 2015, LGL Transport celebrated its 10th anniversary this year, marking a decade of rapid growth and international expansion. From its beginnings in a small Luxembourg garage, the company has developed a strong presence worldwide, supported by a wide network of partners across Europe and Africa.

Feedback by Dr. Lekama Barnabé

“As we celebrate LGL Transport’s 10th anniversary, I would like to express our sincere thanks to our strategic partner Mixvoip, who has faithfully supported us for a decade.
Thanks to the performance and full integration of their telephony solution, we have been able to expand across the entire European Union and even internationally without ever worrying about communication costs or technical constraints. Their responsiveness, expertise, and innovative spirit have been key drivers of our growth.
Thank you, Mixvoip, for contributing year after year to the success of LGL Transport.”
 

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TLDR: LGL Transport testimonial

  • LGL Transport partnered with Mixvoip from day one (2015) to build their telephony infrastructure across Luxembourg, Germany, Benin, and Cameroon
  • Main challenges: eliminating inter-site call costs, coordinating teams across time zones, centralizing telephony management, supporting mobile workers, and maintaining call quality
  • Solution implemented: Cloud PBX/VoIP system connecting all sites with free internal communication, managed through a single telecom partner
  • Key features: Fixed-Mobile Convergence (single business number for mobile staff), time-based routing adapted to each site's hours, call recording including mobile calls, structured call groups with fallback logic
  • Results: 10 years of successful operation supporting the company's expansion across the EU and internationally without communication cost concerns
  • Mixvoip provided implementation, support team training, and ongoing system optimization
  • Company has grown from a small Luxembourg garage to a team of 200 with global logistics operations (road, air, maritime transport, warehousing, consulting)
Updated on 2026-02-05