Time-based routing allows your phone system to adapt automatically depending on the time of day or day of the week.

Its main purpose is to ensure that callers always receive the appropriate message or are routed correctly, whether your business is open or closed.

For example, during working hours, calls can be directed to your team, while outside business hours, callers can hear a custom message or be redirected to voicemail.

This helps improve the caller experience and ensures that your communication remains professional at all times.