Easy login/-out to and from queues

New permission enables users to join or leave queues via phone buttons, Tempus status, or Voxbi buttons.

What changes

Users gain a new permission that allows them to control their queue membership dynamically. They can log in or out of queues using multiple interfaces, including phone buttons, Tempus status, and Voxbi buttons.
This feature improves flexibility and reduces dependency on manual administrative actions for queue management.

Benefits

  • Increased user autonomy for queue management
  • Faster response to changing workload demands
  • Reduced administrative overhead
  • Consistent experience across multiple platforms

Use cases

  • Agents logging in/out of support queues during shift changes
  • Users managing availability without contacting admins
  • Quick adaptation to workload spikes or drops
  • Integration with Tempus and Voxbi control interfaces

How it works

  1. Assign the new queue login permission to users.
  1. Users press designated phone buttons, update Tempus status, or use Voxbi buttons to join or leave queues.
  1. The system updates queue membership in real time based on user input.
  1. Queue status changes propagate to all relevant interfaces immediately.