live calls dashboard and api
→ dashboard for queue visibility showing ongoing calls, participants, and waiting calls; api supports third-party integration
what changes
the dashboard provides real-time visibility into call queues, ongoing calls, and participants. it consolidates this information in a single interface for easier monitoring.
the api enables external dashboards or applications to access live call data, facilitating integration with other systems or custom tools.
benefits
- real-time queue and call monitoring
- improved operational awareness
- supports third-party integrations
- centralized participant data
use cases
- contact center queue management
- live call monitoring dashboards
- integration with crm or reporting tools
- custom alerting systems
how it works
- the dashboard fetches live call and queue data from the backend.
- ongoing calls and participants are displayed with real-time updates.
- waiting calls in queues are shown with relevant details.
- the api exposes endpoints for external apps to query live call and queue data.
▸ use the api to build custom dashboards or integrate call data into existing monitoring tools for enhanced visibility.