In-call text messages

In-call text messages

Exchange short text messages during a call to share information without spelling errors.

What changes

Users can send and receive brief text messages while actively engaged in a call. This feature reduces the need to spell out names, URLs, or phone numbers verbally.
The messaging interface appears alongside the call controls in the web client, enabling seamless communication without disrupting the call flow.

Benefits

  • Reduces miscommunication of critical information
  • Saves time by avoiding verbal spelling
  • Keeps call focused and efficient
  • Supports multitasking during calls

Use cases

  • Sharing URLs for documentation or resources
  • Confirming spelling of names or addresses
  • Exchanging phone numbers or extension codes
  • Clarifying details without interrupting speech

How it works

  1. During a call, open the in-call text message panel in the web client.
  1. Type a short message and send it to the other participant(s).
  1. Received messages appear in the panel in real time.
  1. Continue the call while exchanging messages as needed.