Adds an exit option to the IVR. A key press redirects the caller to the exit IVR call flow.

allow caller to exit the ivr menu

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adds an exit option to the ivr menu that redirects callers to the exit call flow via key press.

what changes

an exit option is added to the ivr menu, allowing callers to leave the menu at any point. pressing a designated key immediately transfers the caller to the exit call flow.
this feature is implemented in the cockpit component and is now complete and available for use.
benefits
  • improves caller control and satisfaction
  • reduces call handling time
  • decreases caller frustration
  • streamlines call flow management
use cases
  • callers wanting to leave the menu quickly
  • emergency or urgent call redirection
  • testing and debugging ivr exit flows
  • providing a clear escape path in complex menus

how it works

  1. caller enters the ivr menu during a call.
  1. ivr listens for a specific key press configured as the exit trigger.
  1. when the key is pressed, the system redirects the caller to the predefined exit call flow.
  1. the exit call flow handles call termination or transfer as configured.
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define the exit key clearly in ivr prompts to ensure callers know how to leave the menu at any time.