faster live call monitoring graphs

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new live calls reporting engine delivers significantly faster dashboard updates

what changes

the live calls reporting engine and architecture have been redesigned to improve performance. dashboards now reflect live call changes with minimal delay.
this improvement affects analytics and api components, enabling quicker data processing and visualization.

benefits

  • faster dashboard updates
  • reduced latency in live call data
  • improved user experience in monitoring
  • scalable architecture for future growth

use cases

  • real-time call center monitoring
  • live performance tracking for agents
  • immediate detection of call anomalies
  • integration with third-party analytics tools

how it works

  1. new data ingestion pipeline captures live call events efficiently
  1. optimized processing engine aggregates call metrics in real time
  1. dashboards query updated data with reduced response times
  1. apis expose faster endpoints for live call information
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monitor dashboard performance regularly to ensure continued low latency and adjust resources as needed