- Privacy policy
- Data collection
- Use of personal data
- Legal basis for processing
- Cookie usage
- Call data processing
- Data sharing
- Data transfers
- Data security
- Your rights
- Changes to this privacy policy
- Contact us
Privacy policy
Last update: 2024-12-01
Mixvoip (‘Mixvoip,’ ‘we,’ ‘us,’ or ‘our’), encompassing Mixvoip SA, Mixvoip Srl, Mixvoip GmbH, and Mixvoip SAS as outlined in our Impressum, is committed to protecting your privacy. This privacy policy outlines our practices regarding the collection, use, and sharing of your personal data when you engage with our platforms, including the mixvoip.com website, Voxbi Cockpit, Voxbi applications for Web, Windows, Mac, iOS, and Android, Voxbi.me as well as Partner Connect.
Data collection
We collect various types of personal data, including but not limited to, contact details (name, email address, phone number), account information, IP address, cookies and usage data. This data helps us provide, improve, and personalize our services.
Use of personal data
We use your personal data for the following purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To offer customer support
- To monitor the usage of our services
- To detect, prevent, and address technical issues
Legal basis for processing
We process personal data based on the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
Cookie usage
While we maintain a no-cookies policy on our website, we use cookies in Partner Connect, Voxbi Cockpit, Voxbi.me, Voxbi.Team web applications and in our support ticket system, specifically for managing login and authentication processes.
Call data processing
The Client acknowledges that all calls directed to or originated from Mixvoip are processed using Artificial Intelligence (AI) to generate summaries. These summaries are securely stored in our Customer Relationship Management (CRM) system to enhance customer follow-up, improve service quality, and fulfill our contractual obligations. Mixvoip does not record phone calls; instead, we process call metadata and generate summaries based on the content of the interaction. The processing of this data is grounded in the performance of our contract with you and our legitimate interests in improving our services. These AI-generated summaries are informational in nature and cannot be used as evidence or relied upon in any legal or contractual disputes.
Data sharing
We may share your personal data with third-party service providers to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used.
Data transfers
Mixvoip may transfer personal data to recipients located outside of the country of the personal data’s state, province, country, or other governmental jurisdiction. We have implemented suitable safeguards designed to transfer Personal Data outside countries of origin in a secure manner and in compliance with the applicable regulations, most significantly with the GDPR. We require the importers of the personal data to comply with security standards and obligations imposed by applicable regulations, above all, the security requirements of the GDPR.
Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. Additionally, we comply with GDPR, DORA and NIS2 and are ISO 27001 certified. We also meet the security requirements mandated by national telecom regulators such as BNetzA, ILR, IBPT, and ARCEP, ensuring our practices align with stringent industry standards
Your rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct any inaccurate or incomplete data
- Deletion: Request the deletion of your personal data
- Objection: Object to the processing of your personal data
- Restriction: Request the restriction of processing your personal data
- Portability: Request the transfer of your personal data to another organization
Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top.
Contact us
If you have any questions about this privacy policy, please contact us at privacy@mixvoip.com.
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