Customer care agent

About Mixvoip

We are Mixvoip, a vibrant Luxembourg-based company that provides cloud telephony, smart networking, and high-speed internet services. We believe in offering our customers a fresh take on communication systems, and that’s where you come in! We are hiring a Voice engineer to oversea our voice systems and improve its features further.

About the role

A customer care agent at Mixvoip is actively maintaining and deploying our in-house developed voice solutions used on our core systems and on our PBXes. This includes not only active coding but also listening to clients requirements and debugging the behaviour of our involved systems. As part of role, the Voice engineer also handles Level 2 support requests on a regular base.

Key responsibilities

• Design, deploy, and maintain enterprise voice solutions (VoIP core platform and in house developed PBXs).
• Ensure quality of service (QoS), call continuity, and system reliability across voice networks.
• Configure and troubleshoot unified communications systems, cloud voice platforms, and on-premises solutions.
• Implement and maintain security standards for voice communications (encryption, fraud detection).
• Improve security architecture in collaboration with system administrator and cybersecurity teams.
• Analyse SIP call flows and call related log files.
• Provide technical support and training across internal teams and, where relevant, clients.
• Coordinate with vendors and third parties for system implementation and upgrades.
• Automate provisioning and monitoring processes using scripting.
• Maintain compliance with GDPR, NIS2, DORA, and ISO 27001.

What do we need from you?

• Familiarity with basic voice systems or platforms (such as VoIP, cloud telephony, or PBX) is a plus, but curiosity and willingness to learn matter most.
• Understanding how networks and internet connections work (TCP/IP, basic concepts); no need to be an expert yet.
• A problem-solving mindset: Enjoy asking questions, digging into issues, and finding solutions.
• Eagerness to develop skills in scripting or automation - any experience with PHP or Python is great.
• An interest in telecommunication standards, privacy, and security - no prior experience required, just readiness to grow in these areas.
• Comfortable working with Linux systems, even if you’re just starting out.
• Willingness to collaborate, share ideas, and ask for help when faced with new challenges.
• Willingness to participate in an on-call rotation: This means periodically being available to resolve urgent issues outside regular working hours for our SLA clients and in case of alarms from our monitoring.

What would make you stand out?

• Experience from a school project, internship, or part-time job in telecom or IT—a few months is enough to impress.
• Genuine interest in unified communications, telephony, or digital networks.
• Any telecom or network related certification (even entry-level or in progress)
• Knowledge of Freeswitch or Asterisk or SIP
• Projects, hobbies, or online courses related to voice technology or networking.

We know we’re asking for a lot, but here’s the exciting part: You'll join a skilled, supportive team ready to help you grow. We value passion and potential over perfection - if you’re eager to learn, apply. Once you’re settled, you’ll also enjoy flexibility in your working hours.

Our way to support you the best

We want you not to hesitate to apply for this job and so we are more than willing to train you on the different topics and give you the necessary support . Not only during our onboarding plan but on a daily base, senior engineers will be available to answer all your questions and help you to feel confident on this position. With our help you will become an expert in the telecommunication sector and gain a high knowledge of SIP as well as regulation & compliance. This will help us to bring the best service to our clients - and you in case you would decide to leave us one day.

A new way to apply: Join Mixvoip’s success story

Join Mixvoip and you won’t just be connecting businesses to high-speed internet, fiber, satellite, phone, or mobile networks – you’ll be connecting people, forging relationships, and making a real difference in our story.

So, if you’re prepared to embark on an engaging journey and play a pivotal role in Mixvoip’s saga, here’s an unconventional route to apply

We invite you to record a brief video with your smartphone. Share why you’re drawn to this role or pose any questions or doubts you might have. It’s about keeping the conversation open and engaging! Please remember to attach your CV in PDF format too.

Instead of a conventional motivational letter, we’d like you to employ an AI of your choice. This not only mirrors our technology-focused approach, but it also allows you to showcase your adaptability to new tools. It’s less about the letter, more about your interaction with ChatGPT that we’re keen on.

PS: Want to know who you’ll be journeying with? Meet me, Yves Deffo

With more than 15 years of experience in Voice over IP and carrier operations, I’m dedicated to keeping our systems smooth, reliable, and secure. Staying ahead of industry trends helps me deliver stronger results for our clients and ensures our platforms remain robust.

My work at Mixvoip centers on client satisfaction, stable service, and effective problem-solving. I enjoy building solutions for real-world needs and bringing new ideas to life.

Outside of work, I love spending time with my family and traveling the world - a perfect way to recharge and stay inspired.