Voxbi Cloud PBX - FAQ
Find helpful information on Cloud PBX named “Voxbi” features and setup in this section. If you need more help, contact our support team.
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Voxbi Mobile
Do not disturb
Take control of your availability with the DND feature. Learn how to activate or deactivate with our Video guide.
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Voxbi Mobile
Mobile twinning
Easily manage your mobile twinning settings with just a few taps. Watch our Video guide
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Voxbi Mobile
Call transfer
Call handling
1. Press
2. Enter the desired destination number, which can be an internal extension or an external number.
3. Press
4. If you need to cancel the transfer, press .
5. To finalize the transfer, simply hang up the phone.
# to initiate the transfer process. The PBX system will prompt you to enter the destination number.2. Enter the desired destination number, which can be an internal extension or an external number.
3. Press
# again to confirm, and the PBX will connect you to the destination number.4. If you need to cancel the transfer, press .
5. To finalize the transfer, simply hang up the phone.
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Voxbi Mobile
Voicemail
Interception
When a call comes into your group, it rings your extension and is then forwarded to your mobile. If your mobile voicemail is enabled, it may intercept the call if it picks up before you do. Since the system cannot differentiate between a person answering and the voicemail picking up, the call is treated the same way. The most effective solution is to disable your mobile voicemail completely.
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Voxbi Mobile
SIP call
Sim call
The SIP call (purple button) uses an internet connection (Wi-Fi or 4G), while the green button initiates a call using your mobile SIM card.
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Voxbi Mobile
QR code
To obtain a Voxbi QR code, log in to your account at my.mixvoip.com and follow the steps in your PBX account settings. For a detailed walkthrough, refer to our Video Guide.
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Voxbi Mobile
Migration
To migrate your configuration, follow our step by step guide. In a rush? Here’s a summary:
1) update Voxbi Legacy to the latest available in the store;
2) open the latest version of Voxbi Legacy at least once;
3) only then install and open Voxbi 2.
1) update Voxbi Legacy to the latest available in the store;
2) open the latest version of Voxbi Legacy at least once;
3) only then install and open Voxbi 2.
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Answer
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Contacts
Voxbi web
voxbi desktop
Organize your contacts into groups for easier communication. Follow the instructions on our Video guide.
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Desktop
Windows App
Login
Sign in
Voxbi web
voxbi desktop
Start using Voxbi Web in no time with this quick Video guide.
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Credentials
Account
Voxbi web
voxbi desktop
You can find your Voxbi login by contacting your administrator, who will define or send you an email to set up your password. Alternatively, you can reach out to us at support@mixvoip.com using your professional email address for assistance.
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shortcut
Voxbi web
voxbi desktop
No extra installation is required. The feature is built into the Voxbi Windows Desktop app. Just make sure the app is running and the tray icon is visible.
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click to call
Voxbi web
voxbi desktop
Yes. Highlight a phone number in any application (like a document, email, CRM, or spreadsheet), then press your set shortcut to start a call directly using Voxbi or a PBX system.
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Voxbi web
voxbi desktop
Yes! The Voxbi app allows full customization. You can easily update your shortcut preferences in the Set Shortcut section accessed through the tray icon.
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Voxbi web
shortcut
voxbi desktop
To set up keyboard shortcuts, right-click on the Voxbi tray icon in your Windows taskbar and select "Set Shortcut." You can then customize the key combinations to suit your preferences by following the on-screen instructions.
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click to call
Voxbi web
voxbi desktop
Scroll through the list of apps handling TEL links, find Voxbi, and manually set it as the default app for opening clickable phone numbers.
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Voxbi web
voxbi desktop
click to call
If you manually denied voxbi.team permission to open TEL links in your browser, check whether the Voxbi Desktop app is already set as the default handler for telephone links in Windows. You have to remove it from there as well.
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click to call
Voxbi web
voxbi desktop
Some applications might override your default TEL handler. Ensure your CRM or document software allows external TEL links and does not force a different app to handle calls.
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click to call
Voxbi web
voxbi desktop
Make sure the TEL format is written correctly after the colon. Also, confirm that Voxbi is properly registered as the TEL handler in your browser’s settings
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click to call
Voxbi web
voxbi desktop
Ensure your browser is set to be the default app for handling TEL link types in Windows default apps. Simply adding your browser as a default TEL link handler only in the browser’s settings is not enough.
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Voxbi web
click to call
voxbi desktop
Click any TEL link on the web, a document, a CRM system, etc. Alternatively, type tel: 35220333000 in the browser URL bar and press Enter. Voxbi should start making an outgoing call and get connected to our test service.
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Voxbi web
click to call
voxbi desktop
If multiple sites are allowed to handle Tel link calls, you need to select a default one. Navigate to your browser’s protocol handlers page (chrome://settings/handlers edge://settings/content/handlers firefox://settings/applications) and select the default browser to handle your tel link calls.
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Voxbi web
click to call
voxbi desktop
Set your preferred web browser as the default app for TEL links in Windows Default Apps settings.
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Voxbi web
click to call
voxbi desktop
To use the feature for the first time, go to Voxbi Settings > Phone section and click Request permission to enable it.
If you have manually denied Voxbi permission to open TEL links you should request permission to enable the feature.
If you have manually denied Voxbi permission to open TEL links you should request permission to enable the feature.
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windows
voxbi desktop
Yes, Voxbi supports the following devices through HID:
◦ EPOS Impact 1030 Single-Sided Wireless Headset for PC - High priority
◦ Dell WH3022 Pro Stereo Headset
◦ Lenovo Wired VoIP Headset
◦ Logitech USB Headset H570e Stereo
◦ Yealink WH62 Mono Wireless DECT Headset.
Additionally, we support all Jabra devices through Jabra's DSK (HID is not required).
You can connect both HID and Jabra headsets using either a USB cable or a dongle. Please note that Voxbi does not support Bluetooth connectivity for HID or Jabra devices.
◦ EPOS Impact 1030 Single-Sided Wireless Headset for PC - High priority
◦ Dell WH3022 Pro Stereo Headset
◦ Lenovo Wired VoIP Headset
◦ Logitech USB Headset H570e Stereo
◦ Yealink WH62 Mono Wireless DECT Headset.
Additionally, we support all Jabra devices through Jabra's DSK (HID is not required).
You can connect both HID and Jabra headsets using either a USB cable or a dongle. Please note that Voxbi does not support Bluetooth connectivity for HID or Jabra devices.
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Windows App
windows
headset
Voxbi web
voxbi desktop
Ensure the correct configuration of your headset by watching this Video guide
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Windows
Windows App
Desktop
Voxbi web
voxbi desktop
To change the ringtone during a call, navigate to Settings > Phone Tab and enable the Second Call Alert. This will play a distinct sound for incoming calls while you’re on another call.
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windows
mac
linux
web app
voxbi desktop
The latest version of Voxbi for Windows and Mac is available on our download page. For Linux users, the web application is accessible at voxbi.team
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onboarding
Voxbi web
voxbi desktop
Discover the key features and tools Voxbi Web has to offer with this Video guide.
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api
Integration
Voxbi web
voxbi desktop
Comprehensive API documentation is available at docs.voxbi.com. Explore our APIs to integrate Voxbi functionalities into your projects seamlessly.
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click to call
voxbi desktop
Voxbi web
Navigate to Windows Default Apps, search for TEL and CALLTO link types, and set the Voxbi Desktop App as the default application.
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No need to copy-paste! Just highlight the number and hit your assigned keyboard shortcut - Voxbi will handle the rest.
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Question
Answer
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Question
Answer
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Phone configuration
Provisioning
Yealink
Snom
Gigaset
PBX Setup
Admin Access
• Auto-provisioning for Yealink/Snom
• Manual provisioning for Yealink
• Manual provisioning for Snom (3xx / 7xx / 8xx series)
• Manual configuration for Gigaset
• Manual provisioning for Yealink
• Manual provisioning for Snom (3xx / 7xx / 8xx series)
• Manual configuration for Gigaset
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Audio upload
Audio
Sound files
PBX Setup
Admin Access
Add a soundfile in your PBX system. For detailed guidance, refer to our Video Guide.
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Call flow
PBX Setup
IVR
Admin Access
Set up IVR within your PBX system. For step-by-step instructions, watch our Video Guide.
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Call forwarding
Mobile twinning
PBX Setup
Admin Access
Configure your PBX system to forward calls to your mobile device. For detailed instructions, watch our Video Guide.
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Contacts
Phone configuration
Desk phone
PBX Setup
Admin Access
Add contacts to the button of desk phone within your PBX system. For a detailed guide, refer to our Video Guide.
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Extension
PBX Setup
Admin Access
Set up a new extension in your PBX system. For detailed steps, refer to our Video Guide.
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Username
Name
PBX Setup
Admin Access
Name change
Change the name of an extension in your PBX system. For a step-by-step guide, watch our Video Guide.
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Time conditions
PBX Setup
Answering machine
Admin Access
Define time conditions in your PBX system to establish call routing rules. For detailed instructions, view our Video Guide.
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Security
Account
Password
Credentials
Reset password
Admin Access
For a detailed guide, watch our Video Guide
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Login
Credentials
Admin
Admin Access
Visit my.mixvoip.com , and enter your username and password on the administrator login page. For a detailed walkthrough, refer to our Video Guide. If you are unsure of your credentials, please email us at support@mixvoip.com from your professional email address.
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Couldn't find what you were looking for?
It may be covered in another FAQ section, or you can contact our support team for further assistance. Feel free to schedule a meeting with any member of our team here.