Mixvoip reviews — Why 4,750+ businesses trust us every day
At Mixvoip, we believe trust is earned through transparency, consistency, and a human-first approach. That’s why we don’t just talk about customer satisfaction — we measure it every single day. For over 80% of our support tickets, we ask for feedback through a simple 1-click rating. It’s an extra challenge, because it also gives unsatisfied customers a direct line to complain — but that’s exactly how we improve. The result? A constant monthly rating above 4.5/5 on support interactions.
In addition to our real-time ticket feedback, we collect Google and Trustpilot reviews, run short onboarding surveys for new clients, and most importantly, make sure we’re always accessible. Our employees aren’t bots or anonymous email addresses. You can book a meeting with anyone at Mixvoip, from support to leadership, directly at voxbi.me/mixvoip.
Scroll down to see what our customers say — in their own words.
What do customers say about Mixvoip on Google or Trustpilot
Customer-centric is more than a slogan
Being customer-centric isn't just a tagline—it’s embedded in our daily operations. We genuinely strive to provide the best possible service and support; that's our mission. To achieve this, we continuously seek and promptly act upon customer feedback. While customer support tickets and Google ratings provide valuable metrics, our commitment goes even further. After every on-site intervention, we proactively request feedback, and every newly onboarded customer is invited to participate in a brief satisfaction survey.
Of course, we don’t always receive 5-star ratings—but whenever feedback indicates room for improvement, whether through surveys, support tickets, or direct interventions, we take immediate action. This approach not only helps us improve continuously but also enables us to swiftly identify and assist dissatisfied customers, turning potential frustrations into opportunities for enhanced support.