DND & forwards: different handling for internal and external calls

Users can set distinct DND and forwarding rules for internal and external calls.

What changes

Users can now configure separate Do Not Disturb (DND) and call forwarding settings based on whether the call is internal or external. This allows more granular control over call handling depending on the call origin.
The Cockpit component has been updated to support these differentiated settings, improving flexibility in managing call flows.

Benefits

  • Improved call management customization
  • Reduces missed important internal calls
  • Enhances user control over call routing
  • Supports varied business communication policies

Use cases

  • Employees set DND for external calls but allow internal calls
  • Forwarding external calls to voicemail while forwarding internal calls to a colleague
  • Prioritizing internal team communication during busy hours
  • Customizing call handling for remote vs office users

How it works

  1. User accesses the DND and forwarding settings in Cockpit.
  1. User sets separate rules for internal calls and external calls.
  1. System applies internal call rules when caller is within the organization.
  1. System applies external call rules for calls originating outside the organization.