Mobile - FAQ
Browse our Mobile FAQ to understand our mobile services and plans. For additional guidance, please visit our support page.
Tag | Question | Answer |
|---|---|---|
How is billing frequency determined? | Calls are billed per second. SMS are billed by SMS, where each SMS represents a single text message of up to 160 characters (using the standard GSM character set). If a message exceeds this limit, it may be split into multiple SMS, each billed separately. | |
How are MMS handled? | Regardless of the package selected, MMS functionality remains disabled. | |
Can I use my existing number with your mobile packages? | Absolutely! You can port your existing number to our services. We will only need an invoice of less than three month from your current operator, then we will manage the porting. | |
What happens if I exceed the limits of my mobile package? | Our mobile plans are blocked, so you won't face any unexpected charges or out-of-package surprises. If you need additional data, we offer the option of an eSIM. This allows you to access extra data no matter where you are, ensuring you stay connected without hassle. | |
What is the size of an SMS, and how is it calculated? | An SMS is limited to 160 characters when using standard GSM-7 encoding (the most common encoding for text messages). This includes spaces, punctuation, and special characters. If your message contains characters not supported by GSM-7 (e.g., certain emojis or non-Latin characters), it will be sent using Unicode encoding (UCS-2). In this case, the character limit is reduced to 70 characters per SMS. For longer messages, SMS uses a feature called "concatenation" to split the text into multiple parts. Each part reserves characters for linking, reducing the effective limit to 153 characters per part for GSM-7 or 67 characters per part for UCS-2. For example: • A 300-character message in GSM-7 will be split into 2 parts of 153 characters and 1 part of 94 characters. • A 300-character message in UCS-2 will require 5 parts of 67 characters each. The price for sending SMS is calculated per part, so longer messages may incur higher costs. | |
Can I switch from self-managed MDM to co-managed MDM later? | Absolutely. If your needs change, we can upgrade you to our co-managed package anytime. | |
Is the MDM solution GDPR compliant? | Yes, our primary MDM solution is powered by Miradore, a European provider that is fully GDPR-compliant and meets the highest data protection standards. | |
Is the MDM solution linked to Mixvoip’s mobile plans? | No, our MDM services are completely independent of our mobile subscriptions. You can use our MDM tools with any mobile provider. | |
Do you offer Microsoft Intune? | Yes, we do. While Intune isn't part of our default MDM packages, we’re fully certified and can provide custom solutions based on Microsoft Intune. Please contact support@mixvoip.com for more information on that matter. |
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