Voxbi Cloud PBX - FAQ
Find helpful information on Cloud PBX named “Voxbi” features and setup in this section. If you need more help, contact our support team.
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Take control of your availability with the DND feature. Learn how to activate or deactivate with our Video guide.
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VOXBI Mobile offers multiple login methods to provide flexibility, security, and ease of access for users.
Each method is designed to suit different situations:
• QR code for quick and easy setup
• SMS or passwordless login for secure access without remembering a password
• SSO login for seamless integration with your company’s authentication system
• Login information (account name, extension, password) for standard access
The purpose is to ensure that every user can connect to their account in the most convenient and secure way, while simplifying the onboarding process.
Get started quickly by following this Video guide
Each method is designed to suit different situations:
• QR code for quick and easy setup
• SMS or passwordless login for secure access without remembering a password
• SSO login for seamless integration with your company’s authentication system
• Login information (account name, extension, password) for standard access
The purpose is to ensure that every user can connect to their account in the most convenient and secure way, while simplifying the onboarding process.
Get started quickly by following this Video guide
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1. Press
2. Enter the desired destination number, which can be an internal extension or an external number.
3. Press
4. If you need to cancel the transfer, press .
5. To finalize the transfer, simply hang up the phone.
# to initiate the transfer process. The PBX system will prompt you to enter the destination number.2. Enter the desired destination number, which can be an internal extension or an external number.
3. Press
# again to confirm, and the PBX will connect you to the destination number.4. If you need to cancel the transfer, press .
5. To finalize the transfer, simply hang up the phone.
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When a call comes into your group, it rings your extension and is then forwarded to your mobile. If your mobile voicemail is enabled, it may intercept the call if it picks up before you do. Since the system cannot differentiate between a person answering and the voicemail picking up, the call is treated the same way. The most effective solution is to disable your mobile voicemail completely.
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The difference is based on the type of network used to carry the call.
SIP (purple button / VoIP) calls use your data connection (Wi-Fi, 4G, 5G, etc.). Their purpose is to route calls through the internet, allowing you to use your business telephony system and its features.
GSM (green button) calls use your mobile network (SIM card) instead of data. Their purpose is to place calls through your mobile carrier, like a traditional phone call.
In short, VoIP uses data, while GSM uses the mobile network to handle the call.
SIP (purple button / VoIP) calls use your data connection (Wi-Fi, 4G, 5G, etc.). Their purpose is to route calls through the internet, allowing you to use your business telephony system and its features.
GSM (green button) calls use your mobile network (SIM card) instead of data. Their purpose is to place calls through your mobile carrier, like a traditional phone call.
In short, VoIP uses data, while GSM uses the mobile network to handle the call.
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A QR code allows you to quickly configure and connect the VOXBI mobile application without manually entering account details.
Its purpose is to simplify the setup process by securely transferring your credentials to the app in just a few seconds.
This makes onboarding faster, reduces the risk of errors, and ensures a smooth connection to your phone system.
For a detailed walkthrough, refer to our Video Guide.
Its purpose is to simplify the setup process by securely transferring your credentials to the app in just a few seconds.
This makes onboarding faster, reduces the risk of errors, and ensures a smooth connection to your phone system.
For a detailed walkthrough, refer to our Video Guide.
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To migrate your configuration, follow our step by step guide. In a rush? Here’s a summary:
1) update Voxbi Legacy to the latest available in the store;
2) open the latest version of Voxbi Legacy at least once;
3) only then install and open Voxbi 2.
1) update Voxbi Legacy to the latest available in the store;
2) open the latest version of Voxbi Legacy at least once;
3) only then install and open Voxbi 2.
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Windows
Mac
Linux
Web app
Voxbi desktop
The latest version of Voxbi for Windows and macOS is available on our download page.
For Linux users, Voxbi can be accessed directly through the web application at voxbi.team
For Linux users, Voxbi can be accessed directly through the web application at voxbi.team
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Yes. Voxbi for Windows supports HID-compatible headsets, including the following models:
EPOS Impact 1030 Single-Sided Wireless Headset for PC (high priority support)
Dell WH3022 Pro Stereo Headset
Lenovo Wired VoIP Headset
Logitech USB Headset H570e Stereo
Yealink WH62 Mono Wireless DECT Headset
In addition, all Jabra devices are supported through the Jabra SDK, meaning HID support is not required for Jabra headsets.
HID and Jabra devices can be connected using either a USB cable or a USB dongle.
Please note that Bluetooth connectivity is currently not supported for HID or Jabra devices in Voxbi.
EPOS Impact 1030 Single-Sided Wireless Headset for PC (high priority support)
Dell WH3022 Pro Stereo Headset
Lenovo Wired VoIP Headset
Logitech USB Headset H570e Stereo
Yealink WH62 Mono Wireless DECT Headset
In addition, all Jabra devices are supported through the Jabra SDK, meaning HID support is not required for Jabra headsets.
HID and Jabra devices can be connected using either a USB cable or a USB dongle.
Please note that Bluetooth connectivity is currently not supported for HID or Jabra devices in Voxbi.
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shortcut
No additional installation is required. Keyboard shortcuts are built directly into the Voxbi Windows Desktop app.
Simply make sure the application is running and that the Voxbi icon is visible in the Windows system tray.
Simply make sure the application is running and that the Voxbi icon is visible in the Windows system tray.
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No. Simply highlight the phone number and press your configured keyboard shortcut. Voxbi will automatically detect the selected number and start the call.
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click to call
Yes. Simply highlight a phone number in any application, such as a document, email, CRM, or spreadsheet, then use your configured keyboard shortcut to start a call directly through Voxbi or your PBX system.
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Yes. The Voxbi Desktop app allows you to fully customize your keyboard shortcuts.
To change them, right-click the Voxbi icon in the Windows system tray and select Set Shortcut. You can then configure the key combinations according to your preferences.
To change them, right-click the Voxbi icon in the Windows system tray and select Set Shortcut. You can then configure the key combinations according to your preferences.
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shortcut
To configure keyboard shortcuts, right-click the Voxbi icon in the Windows system tray and select Set Shortcut.
You can then customize your preferred key combinations by following the on-screen instructions.
You can then customize your preferred key combinations by following the on-screen instructions.
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click to call
Scroll through the list of apps handling TEL links, find Voxbi, and manually set it as the default app for opening clickable phone numbers.
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click to call
Open the Windows Default Apps settings and search for the TEL and CALLTO link types.
Set the Voxbi Desktop App as the default application for both protocols to enable Click-to-Call functionality.
Set the Voxbi Desktop App as the default application for both protocols to enable Click-to-Call functionality.
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If you manually denied voxbi.team permission to open TEL links in your browser, the Voxbi Desktop application may still be configured as the default TEL link handler in Windows.
To fully stop these prompts, you also need to remove or change the default TEL link handler in the Windows Default Apps settings.
To fully stop these prompts, you also need to remove or change the default TEL link handler in the Windows Default Apps settings.
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click to call
Some applications, such as CRM systems or document editors, may override your default TEL link handler.
Make sure your application supports external TEL links and is not configured to force another calling application to handle calls. You may also need to check the application’s integration or link-handling settings.
Make sure your application supports external TEL links and is not configured to force another calling application to handle calls. You may also need to check the application’s integration or link-handling settings.
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click to call
Make sure the TEL link is formatted correctly, without spaces, for example:
tel:35220333000
Also verify that Voxbi is properly configured and allowed as the TEL link handler in your browser settings.
tel:35220333000
Also verify that Voxbi is properly configured and allowed as the TEL link handler in your browser settings.
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click to call
Make sure your web browser is configured as the default application for handling TEL links in the Windows Default Apps settings.
Setting your browser as a TEL link handler only within the browser settings is not sufficient. Windows must also recognize the browser as the system-wide default application for TEL links.
Setting your browser as a TEL link handler only within the browser settings is not sufficient. Windows must also recognize the browser as the system-wide default application for TEL links.
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click to call
To test whether Click-to-Call is working correctly, simply click on any TEL link from a website, document, CRM system, or other application.
You can also test it manually by entering the following in your browser’s address bar and pressing Enter:
tel:35220333000
If Click-to-Call is configured correctly, Voxbi will automatically start an outgoing call and connect you to our test service.
You can also test it manually by entering the following in your browser’s address bar and pressing Enter:
tel:35220333000
If Click-to-Call is configured correctly, Voxbi will automatically start an outgoing call and connect you to our test service.
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click to call
If multiple websites or applications are allowed to handle TEL links, you will need to choose a default handler.
Open your browser’s protocol handler settings and select the preferred application or website for TEL links:
Google Chrome: chrome://settings/handlers
Microsoft Edge: edge://settings/content/handlers
Mozilla Firefox: about:preferences#general → Applications section
Make sure Voxbi (or your preferred handler) is selected as the default application for TEL link calls
Open your browser’s protocol handler settings and select the preferred application or website for TEL links:
Google Chrome: chrome://settings/handlers
Microsoft Edge: edge://settings/content/handlers
Mozilla Firefox: about:preferences#general → Applications section
Make sure Voxbi (or your preferred handler) is selected as the default application for TEL link calls
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click to call
Set your preferred web browser as the default application for TEL links in the Windows Default Apps settings.
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click to call
To enable Click-to-Call for the first time, open Voxbi Settings and navigate to the Phone section. Then click on Request permission to allow Voxbi to open TEL links.
If you previously denied this permission in your browser, you may need to request permission again or re-enable TEL link handling in your browser settings.
If you previously denied this permission in your browser, you may need to request permission again or re-enable TEL link handling in your browser settings.
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Windows App
To ensure the best audio quality and proper call control functionality, it is important to configure your headset correctly in the Voxbi Windows app.
We recommend checking the following:
Verify that your headset is properly connected to your computer
Make sure the correct microphone and speaker devices are selected in Voxbi
Confirm that your headset is also configured correctly in the Windows sound settings
If you are using a supported HID or Jabra headset, ensure it is connected via USB cable or USB dongle
For a complete step-by-step walkthrough, please watch this Video guide.
If you continue experiencing audio or headset issues after the setup, please contact our support team for assistance.
We recommend checking the following:
Verify that your headset is properly connected to your computer
Make sure the correct microphone and speaker devices are selected in Voxbi
Confirm that your headset is also configured correctly in the Windows sound settings
If you are using a supported HID or Jabra headset, ensure it is connected via USB cable or USB dongle
For a complete step-by-step walkthrough, please watch this Video guide.
If you continue experiencing audio or headset issues after the setup, please contact our support team for assistance.
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Voxbi allows you to organize your contacts into groups, making it easier to manage teams, departments, customers, or frequently contacted people.
Creating contact groups helps you:
• Quickly find and access related contacts
• Keep your contact list organized
• Improve day-to-day communication efficiency
To create and manage contact groups, please follow the steps shown in our Video guide.
Creating contact groups helps you:
• Quickly find and access related contacts
• Keep your contact list organized
• Improve day-to-day communication efficiency
To create and manage contact groups, please follow the steps shown in our Video guide.
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Discover the main features and tools available in Voxbi Web with our guided introduction video.
Learn how to:
• Navigate the Voxbi Web interface
• Manage calls and contacts
• Customize your workspace and settings
• Improve your day-to-day communication workflow
Watch the complete Video guide. to get started.
Learn how to:
• Navigate the Voxbi Web interface
• Manage calls and contacts
• Customize your workspace and settings
• Improve your day-to-day communication workflow
Watch the complete Video guide. to get started.
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Desktop
Windows App
Getting started with Voxbi Web is quick and easy.
Simply open the Voxbi Web and sign in using your Voxbi credentials provided by your company administrator. Once connected, you will have access to calling, contacts, and other collaboration features.
For a complete step-by-step walkthrough, please watch this Video guide.
Simply open the Voxbi Web and sign in using your Voxbi credentials provided by your company administrator. Once connected, you will have access to calling, contacts, and other collaboration features.
For a complete step-by-step walkthrough, please watch this Video guide.
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Windows App
Desktop
To enable a different ringtone for incoming calls while you are already on a call, go to Settings → Phone and enable Second Call Alert.
This option plays a distinct notification sound for incoming calls received during an active call.
This option plays a distinct notification sound for incoming calls received during an active call.
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Comprehensive API documentation is available at docs.voxbi.com. Explore our APIs to integrate Voxbi functionalities into your projects seamlessly.
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You can obtain your Voxbi login details by contacting your company administrator. They can either provide your credentials directly or send you an email to set up your password.
If needed, you can also contact our support team at support@mixvoip.com using your professional email address for assistance.
If needed, you can also contact our support team at support@mixvoip.com using your professional email address for assistance.
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A QR code allows you to quickly configure and connect the VOXBI mobile application without manually entering account details.
Its purpose is to simplify the setup process by securely transferring your credentials to the app in just a few seconds.
This makes onboarding faster, reduces the risk of errors, and ensures a smooth connection to your phone system.
For a detailed walkthrough, refer to our Video Guide.
Its purpose is to simplify the setup process by securely transferring your credentials to the app in just a few seconds.
This makes onboarding faster, reduces the risk of errors, and ensures a smooth connection to your phone system.
For a detailed walkthrough, refer to our Video Guide.
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Audio upload
Audio
Adding a sound file allows you to customize what callers hear when they interact with your phone system.
Its purpose is to deliver clear and professional audio messages, such as greetings, announcements, voicemail messages, or IVR prompts.
This helps improve the caller experience and ensures your communication is consistent and aligned with your company’s image.
For detailed guidance, refer to our Video Guide.
Its purpose is to deliver clear and professional audio messages, such as greetings, announcements, voicemail messages, or IVR prompts.
This helps improve the caller experience and ensures your communication is consistent and aligned with your company’s image.
For detailed guidance, refer to our Video Guide.
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Creating an IVR (Interactive Voice Response) allows you to guide callers through a menu using voice prompts and keypad selections.
Its purpose is to route calls efficiently to the right person or department without needing a receptionist to handle every call.
It also helps provide a more professional and structured caller experience, allowing callers to quickly choose the option that best matches their needs.
For step-by-step instructions, watch our Video Guide.
Its purpose is to route calls efficiently to the right person or department without needing a receptionist to handle every call.
It also helps provide a more professional and structured caller experience, allowing callers to quickly choose the option that best matches their needs.
For step-by-step instructions, watch our Video Guide.
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Adding contacts to your desk phone buttons allows you to quickly call or monitor important contacts with a single press.
Its purpose is to save time and improve efficiency by giving you direct access to frequently used numbers, such as colleagues, reception, or key partners.
In some cases, these buttons can also show the status of other extensions (busy, available), helping you manage calls more effectively.
For a detailed guide, refer to our Video Guide.
Its purpose is to save time and improve efficiency by giving you direct access to frequently used numbers, such as colleagues, reception, or key partners.
In some cases, these buttons can also show the status of other extensions (busy, available), helping you manage calls more effectively.
For a detailed guide, refer to our Video Guide.
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Mobile Twinning allows you to link your mobile phone to your office extension, so both devices ring at the same time.
Its purpose is to ensure that you can answer calls wherever you are, without missing important communications when you are away from your desk.
It also allows you to make and receive calls using your professional number on your mobile device, helping you stay reachable and maintain a consistent business identity.
For detailed instructions, watch our Video Guide.
Its purpose is to ensure that you can answer calls wherever you are, without missing important communications when you are away from your desk.
It also allows you to make and receive calls using your professional number on your mobile device, helping you stay reachable and maintain a consistent business identity.
For detailed instructions, watch our Video Guide.
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Adding an extension allows you to assign a unique internal number to a user, device, or service within your phone system.
Its purpose is to enable internal communication between users and to define how calls are routed to specific people or functions.
Extensions are essential for organizing your telephony system, making it easy to reach colleagues, departments, or devices quickly and efficiently.
For detailed steps, refer to our Video Guide or download the PDF documentation.
Its purpose is to enable internal communication between users and to define how calls are routed to specific people or functions.
Extensions are essential for organizing your telephony system, making it easy to reach colleagues, departments, or devices quickly and efficiently.
For detailed steps, refer to our Video Guide or download the PDF documentation.
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Name
Changing the name of an extension helps you identify users more easily within your phone system.
It ensures that the correct name is displayed in places such as internal directories, call logs, and caller ID, making communication clearer for both employees and callers.
This is especially useful for keeping your system organized and maintaining a professional image
For a step-by-step guide, watch our Video Guide or download the PDF documentation.
It ensures that the correct name is displayed in places such as internal directories, call logs, and caller ID, making communication clearer for both employees and callers.
This is especially useful for keeping your system organized and maintaining a professional image
For a step-by-step guide, watch our Video Guide or download the PDF documentation.
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Time-based routing allows your phone system to adapt automatically depending on the time of day or day of the week.
Its main purpose is to ensure that callers always receive the appropriate message or are routed correctly, whether your business is open or closed.
For example, during working hours, calls can be directed to your team, while outside business hours, callers can hear a custom message or be redirected to voicemail.
This helps improve the caller experience and ensures that your communication remains professional at all times.
For detailed instructions, view our Video Guide.
Its main purpose is to ensure that callers always receive the appropriate message or are routed correctly, whether your business is open or closed.
For example, during working hours, calls can be directed to your team, while outside business hours, callers can hear a custom message or be redirected to voicemail.
This helps improve the caller experience and ensures that your communication remains professional at all times.
For detailed instructions, view our Video Guide.
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Password
To change your password, log in to your account on my.mixvoip.com.
Go to Sub accounts, where you will find the option to update your password. Enter your new password and save the changes.
For a detailed guide, watch our Video Guide
Go to Sub accounts, where you will find the option to update your password. Enter your new password and save the changes.
For a detailed guide, watch our Video Guide
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Admin
Visit my.mixvoip.com, and enter your username and password on the administrator login page. For a detailed walkthrough, refer to our Video Guide or download the PDF documentation. If you are unsure of your credentials, please email us at support@mixvoip.com from your professional email address.
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Couldn't find what you were looking for?
It may be covered in another FAQ section, or you can contact our support team for further assistance. Feel free to schedule a meeting with any member of our team here.