Pickup lines

Support pickup groups on Cockpit and add UI to Voxbi desktop to answer calls.

What changes

Pickup groups are now supported on Cockpit, allowing lines to be grouped for collective call handling. The Voxbi desktop client has been updated with a user interface to answer calls from these pickup groups.
These pickup lines can be integrated into call flows and queues, enabling flexible call distribution and management.

Benefits

  • Centralized call pickup management
  • Improved call handling efficiency
  • Enhanced user experience on desktop client
  • Flexible integration with call flows and queues

Use cases

  • Teams sharing a common call line
  • Call centers managing overflow calls
  • Departments needing quick call access
  • Queues requiring dynamic call pickup

How it works

  1. Create pickup groups in Cockpit by assigning lines to a group.
  1. Configure call flows or queues to include pickup groups where needed.
  1. Users access the Voxbi desktop client interface to view and answer calls from pickup groups.
  1. Calls routed to pickup groups can be answered by any user within the group via the desktop UI.