What is fixed-mobile convergence, and how your company benefits from it?
Businesses today try to apply various sustainable practices technology-wise that are also cost-effective and reliable. They believe optimizing the implemented tech solutions will give them a strong competitive advantage and take them ahead of the curve. Fixed-mobile convergence is one of these solutions.
In today’s fast-paced world, companies of all sizes strive to achieve complete mobility and business continuity under all circumstances. They are constantly searching for solutions that will enhance efficiency and improve team productivity.
Fixed-mobile convergence is a rapidly growing trend in the telecommunications industry, as companies seek to increase efficiency and improve flexibility by integrating their fixed and mobile networks. At its core, FMC offers users seamless connectivity across different networks, allowing them to move freely without worrying about losing service or experiencing poor quality.
Read on to learn more about fixed-mobile convergence and how to benefit from it.
What is Fixed-mobile convergence (FMC)?
Fixed-mobile convergence (FMC) represents the integration of fixed and mobile communications networks, services, and applications. FMC enables converged voice, data, and multimedia services over a single network infrastructure, whether cellular or Wi-Fi. That creates a more seamless experience for users, who can move freely between different types of networks without worrying.
Thanks to advanced communications, your company can dispatch all inbound and outbound business calls from your fixed extension to your mobile phone. FMC enables you to provide employees, customers, and partners with a single contact number accessible on one smartphone. The solution has a single voicemail inbox that consolidates messages from your mobile and fixed phones.
Fixed-mobile convergence supports businesses’ efforts toward the optimization of various communications and collaboration tools they use daily. Switching seamlessly between your mobile phone/device and your landline desk phone ensures flexibility and mobility for your teams.
FMC places the single integrated phone system in the spotlight. It consists of two major parts. The “fixed” element is related to wired or line-based systems in your communication stack. It incorporates your Internet connection in your office and the telephone lines you use in the company. The “mobile” part refers to 4G or 5G networks that are usually satellite-based and are used for mobile communications – including mobile telephony and connections between smart devices.
Not so long ago, the two types of connectivity were completely separate and independent from each Other. Yet, the technological advances in communications allowed the concept of convergence to emerge. With FMC, all networks and connections are unified and are managed from a single platform-based system.
The benefits of fixed-mobile convergence for businesses
Fixed-mobile convergence (FMC) offers numerous benefits for businesses, including increased productivity, improved customer service, greater flexibility, and reduced costs. However, one advantage stands out: the convenience of having a single contact number.
Convenience and flexibility
With FMC, you have just one phone number that follows you anywhere. You are always reachable as you can work anywhere over GSM or the Data network. Your office phone number becomes the one to connect to the Internet, collaborate with teammates, and communicate with customers.
Fixed-mobile convergence allows your company to improve its teams’ productivity. It enables you to start a phone call from your desk and continue it even if you have to leave the office and finish the conversation from home. All this without switching phones or numbers and asking the customer to wait for a callback. The communication is immediate, reactive, and productive.
Improved customer service
Better customer support is among the top benefits of FMC. VoIP technology and fixed-mobile convergence are the perfect union that allows your company to offer great customer care. Your call agents can work from anywhere, providing high-quality service. As long as they have GSM or Wi-Fi coverage, they can connect effortlessly with their mobile device and not worry about disruptions during the call.
Converged fixed-mobile solutions encourage your company to utilize your existing communications infrastructure. Integrating your mobile phones with the current business phone system functionalities helps you save on investment in new devices and separate subscription plans. Merging fixed and mobile phones allow you to eliminate the difference between office phone extensions and your mobile number. They are both routed through the corporate cloud PBX phone system, which can be virtual.
Why is FMC useful for your business?
Fixed-mobile convergence provides a better business telephony experience for your employees and customers. Thanks to FMC, you can avoid issues like interrupting an ongoing conversation only to transfer the call from a landline to a mobile number. Another common issue is managing too many numbers for too many devices. Last but not least is to rely for your important business calls on public networks that can be unreliable as speed quality and insecure.
FMC technology is an enhanced solution that embraces the benefits of the fixed office network, the security and advanced features of the cloud, and the speed of mobile networks.
To make and receive calls from your office phone even when you are on your mobile ensures great flexibility, improved productivity, and cost optimization for your company. Yet business owners get an efficient, affordable, and secure tool that guarantees that all teams and customers are always connected and available at the same number, regardless of location.
Choose Voxbi phone system by Mixvoip to achieve complete mobility with its Fixed-mobile convergence feature!
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