Could you work with no Internet?
Introducing 5 hour SLA
Most connectivity problems can be fixed quickly by our support team over the phone.
But in certain situations an on-site visit might be required, potentially taking up to two business days for our technician to arrive.
Introducing 5 hour SLA on your Internet
Once MIXvoip is notified, we will immediately assess the situation, and if necessary a team of experts will be sent on-site within 5 business hours to reconnect your company.*
| Support | SLA Office | SLA Advanced | |
|---|---|---|---|
| BY | Phone Chat |
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| AVAILABILITY | Mon – Fri 7:30 – 18:30 |
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| Mon – Sun 24/7 |
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| HANDLING TIME | Immediate | ||
| ON-SITE OPERATION | Within 5 hours Mon – Fri 7:30 – 18:30 |
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| Within 5 hours 24/7 |
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| PRICE | Per month | 39€ | 59€ |
(*) Customers agree to unplug or plug a device or cables, to perform a ping test, or to open a browser and access different web-interfaces.
All on-site work due to an external factor to MIXvoip results in billing for travel and time spent.
Customers must welcome the technicians, and guarantee access to the equipment.
Above mentioned offer is ruled by our Terms & Conditions.
Handling time starts at the moment the customer notifies MIXvoip by phone. Force majeure excluded.
Secure your Internet for just 39,-€ per month
Ensure your business continuity in case of an internet outage
No disconnection
of your online activities
Automatic
and instant
failover
4G mobile data
back-up
