Could you work with no Internet?

Introducing 5 hour SLA

on your Internet

 

If your Internet is down
we will do our upmost to quickly restore the connection.

Most connectivity problems can be fixed quickly by our support team over the phone.

But in certain situations an on-site visit might be required, potentially taking up to two business days for our technician to arrive.

no internet

Introducing 5 hour SLA on your Internet

SupportSLA OfficeSLA Advanced
BYPhone
Email
Chat
AVAILABILITYMon – Fri
8:00 – 18:00
Mon – Sun
24/7
HANDLING TIMEImmediate
ON-SITE OPERATIONWithin 5 hours
Mon – Fri
8:00 – 18:00
Within 5 hours
24/7
PRICEPer month39€59€

Once MIXvoip is notified, we will immediately assess the situation, and if necessary a team of experts will be sent on-site within 5 business hours to reconnect your company.*


(*) Customers agree to unplug or plug a device or cables, to perform a ping test, or to open a browser and access different web-interfaces.
All on-site work due to an external factor to MIXvoip results in billing for travel and time spent.
Customers must welcome the technicians, and guarantee access to the equipment.
Above mentioned offer is ruled by our Terms & Conditions.
Handling time starts at the moment the customer notifies MIXvoip by phone. Force majeure excluded.

Secure your Internet for just 39,-€ per month

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internet back-up business continuity

Ensure your business continuity in case of an internet outage

no disconnection
No disconnection
of your online activities
automatic backup
Automatic
and instant
failover
internet backup
4G mobile data
back-up
ip address
Same IP address
during outage

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