Quel est l'impact réel des vidéoconférences sur le nouvel environnement de travail ?

Two years ago, face-to-face meetings were the standard for effective teamwork in companies of any size. Today, as virtual workspaces are becoming the new normal, video conferences take the central spot for handling remote teams and global customers.

The COVID-19 pandemic has changed how we work, and one of the most notable changes is the increased reliance on video conferences. Video conferencing software like Zoom, Google Hangouts, and Microsoft Teams have become essential tools for remotely connecting with co-workers and clients. Even though video meeting technology is not new, the global pandemic led to a surge in video conferencing and web conferencing software as businesses adopt remote working arrangements. Many industry experts believe that video conferencing solutions will have a lifelong impact on how we communicate and collaborate.

During the first weeks after the lockdowns, users downloaded a record 62 million video conferencing applications; considered a risky and panic action in time, the virtual conferencing software industry proved to provide sustainable solutions that can facilitate daily business operations.

Dans l'article suivant, vous trouverez les statistiques sur l'influence réelle des logiciels de vidéo- et de webconférence sur les arrangements de travail d'aujourd'hui. Lisez la suite et découvrez comment les outils de communication et de collaboration virtuelle forment la réalité professionnelle, ce qui en fait l'option principale pour les réunions virtuelles.

Video conferencing is going to stay, and here is why

Il existe de multiples raisons pour lesquelles la vidéoconférence est devenue si populaire ces derniers temps : Premièrement, la vidéoconférence vous aide à combler le fossé géographique entre les membres d'une équipe travaillant dans des lieux différents. Deuxièmement, elle facilite les interactions de face-à-face avec des personnes qui ne se trouvent pas dans la même salle, ce qui peut aider à construire une relation de confiance. Troisièmement, conférences vidéo can be more efficient than other methods, such as email or phone calls.

Despite the many advantages of video conferencing, some downsides are also to consider. One of the main complaints about video conferencing is that it can be difficult to keep everyone’s attention when multiple people are on the video call.

Pourquoi les vidéoconférences font-elles la différence ?

La communication non-verbale représente 93% de la communication elle-même.

Words alone are a powerful tool for communication, yet they are insufficient to cover all the aspects of a discussion. Vocal nuances and tonal inflections often add more value to the conversation between employees who do not share the same office or workspace. That makes the phone call a more efficient solution than pure text-based communications.

Still, something important is missing to achieve the same feeling as attending an in-person/face-to-face meeting. The missing piece is called body language. According to industry experts, 93% of the real meaning hidden in words comes from non-verbal gestures. These numbers are crucial for team meetings with colleagues who work remotely.

While speaking tone is part of these nonverbal cues, real understanding comes from body language – including facial expression, body posture, and other relevant visual information. So video conferencing enables participants to read carefully the body language of other attendees and correspond accordingly. Communication is easy and seamless when we observe the person we speak to. 

Les experts du comportement humain affirment que nous analysons inconsciemment les signes de l'orateur afin de trouver une cohérence entre le visage, la voix et le langage corporel d'une personne. En interprétant ces signes, nous pouvons comprendre le vrai sens des mots ce qui rend la discussion plus productive.

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La vidéoconférence est un outil stratégique dans le processus d'embauche. 67% des candidats préfèrent l'entretien d'embauche par vidéo.

La pandémie a aussi obligé les employeurs à changer leur approche lors du recrutement et des entretiens avec les candidats. Avec la mise en place d'une réglementation sur la distanciation sociale, les entreprises ont dû faire preuve de créativité lorsqu'elles rencontraient de nouveaux employés potentiels.

Video conferencing provides an excellent opportunity for employers to meet candidates virtually without putting anyone’s health at risk. Moreover, studies show that 67% of the candidates find interviewing via video a preferable option. This number is likely to grow in the future as more and more companies will adopt this practice. Video conferencing is a safer and more efficient option as it saves time and money.

It allows HR managers to determine on time if the candidate will be the right fit for the company by evaluating their overall behavior, especially non-verbal. Compared to non-visual communication channels, video conferencing gives you full experience when conducting interviews with remote candidates.

Le modèle de travail hybride va rester : 55% des entreprises prévoient de l'appliquer après la fin de la pandémie

The advantages of remote work for both employees and employers are many for the two parties. More than half of the business owners (55%) are considering implementing a work from home option or hybrid work model for employees working part-time in the office and part-time in another location. So, the challenge of managing distributed teams effectively will remain when the global pandemic is over. Video conferencing solutions will be a major tool for efficiently handling that process.

Statistiques de vidéoconférence liées au travail à distance

Before the Covid outbreak, companies started to adopt smart communication technologies that enabled their remote teams to connect. Many business owners were reluctant to implement web and video conferencing, claiming nothing could replace in-person meetings.

Then it all changed, and organizations were forced to integrate video conferencing solutions into their communications strategies. In 2020 60% more employees have been joining video meetings regularly compared to 2019. 75% of the workers stated they were more productive thanks to the new enhanced solutions like video conference apps. Laptops and desktop computers were among the preferable devices for video calls for almost 80% of the employees. For nearly 90% of the respondents communicating via video was the most convenient option. The main reason 80% of the employees prefer working from home is to avoid the daily commute.

Les vidéoconférences renforcent le travail d'équipe

Les solutions de vidéoconférence servent de plateforme puissante pour la collaboration fructueuse, ce qui augmente la productivité malgré les difficultés rencontrées lors du passage du travail au bureau au travail à domicile.

For 75% of the remote employees, the new flexible arrangements are comfortable and allow them to focus better on their job. Nearly 80% of the personnel state that working from home improves their work satisfaction when remote employees use the right communication and collaboration tools like video conferencing. 98% of team members claim that thanks to video meetings, the relationships in the company have improved even when not everyone shares the same office space.

How do video conferencing programs enhance work efficiency?

Le travail à domicile peut diminuer l'efficacité des équipes parce que les membres ne peuvent pas communiquer en face-à-face quotidiennement. C'est pourquoi les vidéoconférences font toute la différence, car elles donnent aux participants à la réunion à distance le sentiment de mener une véritable conversation en personne.

93% des indices non-verbaux peuvent être perdus lorsque l'on communique par messages, par courriel ou uniquement par la voix. 43% des employés qui sont constamment en déplacement pour rencontrer des clients ou des collègues constatent qu'ils préfèrent les réunions en ligne comme option principale pour communiquer et pour collaborer. Pour 9 répondants sur 10, les outils de vidéoconférence leur permettent de terminer leurs tâches plus rapidement. Les entreprises qui investissent dans l'équipement de vidéoconférence ont un taux de rotation du personnel inférieur de 25%. 89% des employés à distance confirment que les vidéoconférences améliorent les relations au sein d'équipe lorsqu'ils travaillent sur des projets communs.

Qui sont les utilisateurs principaux des outils de vidéoconférence ?

Companies of all sizes have adopted video conferences as a secure tool to connect to remote employees, partners, or customers. Remote work – from home, a coworking space, or a coffee shop- can be challenging as you miss in-person meetings. That’s why so many organizations embrace this advanced communication solution.

83% of the enterprises with over 250 employees plan to invest in video calling platforms.78% of the big corporations have already implemented video conferences as part of their communications strategy. 66% of the job applicants consider being interviewed via video calls. For nearly 30% of small businesses buying a video conference application is a must.

Health and education systems are among the sectors that have adopted video conference technology to a greater extent. The healthcare industry has been using video conferencing for patient consultations, second opinions from specialists, and training. Teachers and professors use video meetings to connect with students who cannot attend class in person.

The COVID-19 pandemic has led to a surge in the use of video conferencing and web conferencing software as businesses adopt remote working arrangements. The global pandemic has accelerated the adoption of video conferencing by companies of all sizes. Today’s data and statistics show us how strongly video conferences have impacted how we work.

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