Les facteurs majeurs à considérer quand vous développez une main-d'œuvre hybride

Employees are the organization’s most valuable resource. They bring skills, knowledge, and experience that can be used to create long-term success for the company. However, finding applicants who fit all the qualifications necessary for a particular job opening is becoming increasingly difficult.

A hybrid workforce applied within a company relies on both internal and external workers. The flexibility of a hybrid workforce allows organizations to hire individuals with specific skill sets regardless of where they are located. With flexibility, technology, and communication being key components of this new work arrangement, it is important to know what factors to consider when you opt for the hybrid work model and develop a hybrid workforce. These include flexible schedules and remote locations, using technologies such as instant messaging, cloud telephony, or video chat apps that make communicating with employees on the go easy.

As the business world changes, new work models emerge. The companies that succeed in adopting them are the ones to remain competitive. Read this article to discover the top factors to consider when developing a hybrid workforce.

La nécessité d'une main-d'œuvre hybride

Tout comme le monde professionnel, notre société se développe et les modalités de travail entre les entreprises et les employés se transforment également. De nouveaux modèles de travail émergent et certains d'entre eux sont là pour rester.

A hybrid workforce is advantageous as it provides access to a larger pool of potential employees. With technology making it easier for people to work remotely and businesses becoming more comfortable with distributed teams, the need for flexibility in work arrangements is more important than ever. Employees have different needs – some prefer to work in an office, while others feel more productive working from home. So, organizations are beginning to recognize the need to adopt new workspace options to stay competitive in the market.

La flexibilité du travail hybride permet aux organisations de trouver des personnes avec des compétences spécifiques, quel que soit leur emplacement.

The advanced technologies today enable organizations to embrace the hybrid workforce faster. As remote work becomes popular, communicating and collaborating effectively with colleagues from different locations defines your productivity. Various technologies make this possible – from instant messaging and téléphonie cloud aux applications de chat vidéo. Ces outils permettent une communication rapide entre les membres d'équipe qui ne se trouvent pas au même endroit.

What is a “hybrid” workforce, and how does it work?

The flexibility of the workplace, technology advances, and the communication needs of a globalized market have all come together to create this new form of work – the hybrid workforce. Although the hybrid work model has existed for years, since the global pandemic started in early 2020, its use has become near-ubiquitous.

A hybrid workforce is an arrangement by which employees can work across different locations or with flexible schedules. Flexibility is important in this type of workplace as the team includes both in-office workers and remote hires brought into the company based on their specific skill sets.

Many tech corporations like Google, Microsoft, Apple, Twitter, LinkedIn, and Spotify have officially made the hybrid workplace part of the perks for their employees. Choosing the right tech solutions is essential for a hybrid workforce to be successful. With so many people working remotely, the ability for coworkers to communicate quickly and easily is paramount. The right tools – such as instant messaging, téléphonie cloud, ou des applications de chat vidéo, peuvent faire toute la différence dans cette formule de travail flexible.

Les avantages d'une main d'œuvre hybride

Flexibilité

The main benefit of adopting a hybrid workforce is flexibility. Flexibility at work implies that employees can balance personal obligations while contributing to business objectives. That means that they can take care of some personal tasks while doing home office, and they are not strictly chained to the desk from 9 to 5. The flexibility of remote working is important for both employees and companies. Working outside the office makes it easier for people with families or those living far away from their company’s locations to save on time and commuting costs.

Pour les entreprises, la flexibilité donne en même temps accès à un plus grand nombre de talents potentiels – peu importe où ils se trouvent. Les entreprises localisées dans le monde entier peuvent profiter de leurs employés à distance parce qu’ils leur permettent d’obtenir de meilleurs résultats commerciaux sans compromettre la productivité ou la qualité du travail.

Il est essentiel de développer une solide confiance avec votre équipe, vos subordonnés directs et vos collègues de travail avant de mettre en place un lieu de travail hybride afin de leur offrir une certaine flexibilité tout en respectant les objectifs de votre entreprise – la base de la flexibilité au travail est la confiance.

Les chefs d'équipe doivent trouver des solutions qui leur permettent de mieux motiver leurs membres. De plus, les gestionnaires ont besoin d'une stratégie pour organiser la main d'œuvre hybride. Il est important, que les équipes à distance peuvent communiquer et collaborer avec les collègues au bureau, sans compromettre la productivité.

Créez des horaires flexibles pour le travail hybride

Scheduling is one of the most difficult challenges when implementing a hybrid workforce. A survey conducted by PWCs indicates that executives believe employees should work from the office for two days. On the other hand, the workers also insisted on working remotely at least three days per week. How can you meet the expectations of both sides?

Employees want the flexibility to work from home but should also be available for important in-person meetings. Managers need to find a way to balance both needs without undermining productivity or the quality of work. If you work in a hybrid work environment or manage a hybrid workforce, communication is essential when you decide how to schedule your team.

You will need a communication plan that will work well with everyone’s schedule.

Discuss with your team and listen to their needs to build a smooth workflow organization. Applications like Google Calendar, Trello, and Asana can be very helpful for scheduling a hybrid workforce. Try to approach each team member individually, making sure you can meet their personal needs in the best possible way. Finding a balance between a company’s needs and employees’ expectations is not an easy task. Yet, do not forget one of the main benefits of a hybrid workplace is flexibility. It applies to schedules in full power – once you set the rules, they may change over time if the situation requires it.

Soutenez votre main d'œuvre hybride pour qu'elle reste productive

The hybrid work model comes with a set of challenges. Its impact on productivity is among them. And while it’s true that working from home can come with its distractions, if you set the right expectations and establish some ground rules, your remote employees can be just as productive (or more) as those in the office. A recent National Buro of Research study indicates that the hybrid workplace model can increase a company’s productivity by 5%. Additionally, it has a strong economic impact by reducing some of the fixed costs related to work in the office.

If you’re seeing a lack of output from your team, have an open discussion to determine what’s causing the issue. Often the problem could be that your teammates do not have the right collaboration and communication programs. For example, suppose you’re using legacy software that is not optimized for mobile devices or does not integrate with collaboration tools like Slack/Jira. In that case, it will be harder to get work done remotely. And there’s nothing more frustrating than this!

Make sure all of the necessary resources are available to remote employees. If there are still problems in the team’s efficiency, they might be caused by the interpersonal relations of your coworkers.

Aidez vos employés à mieux s'engager

Not working onsite might leave teammates feeling disconnected from their coworkers, despite the convenience of the remote working arrangements. That is where managers need to be creative and find ways to get employees engaged. One way to do this is by using video conferencing solutions like Zoom, which allow team members to see each other’s faces and interact as if they’re in the same room. You can also encourage your teammates to share personal news or have more casual conversations before video meetings.

Si vous utilisez un chat professionnel, qui est divisé par départements, vous avez la possibilité de créer un canal "fun" dans lequel les employés publient des informations qui ne sont pas strictement liées au travail. Envisagez des activités de renforcement de l'esprit d'équipe susceptibles de favoriser la confiance et le respect mutuel.

Team Building is even more important for a hybrid workforce

Building a cohesive team is even more important for hybrid workforces. When coworkers are in different locations, it can be harder to build trust and rapport. Employees may feel like they’re working independently instead of as part of a team. That can lead to decreased productivity and job satisfaction. Finding ways to enhance the loyalty and engagement of your remote workforce and in-office colleagues is challenging.

La participation dans des projets de groupe qui comprennent des activités comme le brainstorming, la collaboration et la communication avec les autres membres d'équipe sur une base régulière aide les équipes à développer des relations plus fortes et plus profondes. Ils peuvent également aider les organisations à conserver leur culture d'entreprise, même si les employés n'ont pas accès à un espace de travail physique et partagé.

Les activités de consolidation des équipes devraient offrir une plus grande valeur ajoutée. Des stratégies fructueuses (à la fois virtuellement et sur place) seront axées sur l'apprentissage par l'expérience et sur la capacité à modifier et à altérer le comportement de votre personnel pour générer des effets à long terme. La modernisation des exercices de renforcement d'équipe n'est pas facile, mais c'est néanmoins une des meilleures méthodes afin d'établir une main d'œuvre hybride efficace et performante.

Gérer une main d'œuvre – comment le faire correctement ?

It is not only how you build the hybrid workforce that determines its success. But how you manage it and navigate the workflow also defines its effectiveness. Here are a few useful tips that may guide you in successfully managing your remote and in-office employees.

Choisir la bonne technologie

As our society and business environment evolves, the technologies will be even more integrated into our lives. Also, as companies embrace the hybrid work model, using the right solutions will be essential for their business success. In addition to video conferencing solutions and apps like Google Docs that are often used for hybrid workplace organizations, they should also invest in software applications for performance evaluation and employee monitoring.

L'efficacité de votre main d'œuvre est fortement liée à la technologie que vous utilisez.

Your crew should be enabled to communicate with each other by using all the tools available. If you allow them access only to outdated tools, this may lower their productivity. Also, it will cause frustrations among the remote team and in-office workers, and overall satisfaction can drop significantly.

Utilisez-vous des programmes de communication et de collaboration qui peuvent facilement être intégrés ?

Communication is a key aspect to be considered when building a successful hybrid workforce. Tech solutions that were an extra just a few years ago today are must-haves. That is especially valid for companies that support the hybrid work model or have remote teams. These solutions often determine the efficiency of a hybrid workforce. You have to ensure that all your employees are on the same page and can easily communicate with each other no matter where they are based.

The pandemic outbreak in 2020 accelerated the digital transformation of communications strategies. Unified communication and collaboration (UCC) platforms integrating voice, video, chat, screen-sharing, and other features were suddenly in high demand. Tools such as Slack, Asana, Trello, and Zoom have become popular for a good reason – they’re simple to use, fast, reliable, and secure. They make it easy for team members scattered all over the globe to connect.

Decision-makers in many SMEs claim that adopting a hybrid model has given a much-needed boost to their business in different directions. They started allocating budgets to digitally transform their organizations to make their workforce more mobile, flexible, and efficient. Implementing internal systems that allow workers to interact and work together seamlessly and conveniently is a game-changer if you opt for a hybrid workplace.

Trouvez les bons systèmes techniques pour l'avenir du travail

Selon une enquête de enquêtes, un grand nombre d'entreprises a adopté du moins une nouvelle technologie en 2021 pour soutenir leurs équipes travaillant à distance. Il peut s'agir d'un logiciel ou d'une application, une transformation numérique de la stratégie de communication ou de nouveaux appareils.

The problem is that not every company manages to do it correctly, which can lead to frustration among employees, confusion about their role within the company, and even conflict between remote and office-based workers. It is essential for you as managers to understand which technologies will work best. So how can you find the right solutions that will support you throughout the digital transformation process?

Élaborez votre stratégie de transformation numérique

There are new challenges that arise with the hybrid workplace model. Managing these successfully means solving a different set of problems than you may have faced in your company’s past.

A successful digital transformation is not just about implementing the latest technologies and trends. It also requires navigating several unforeseen obstacles like workforce management, VPN connectivity, and security concerns for employees’ data privacy and business continuity needs. It can quickly overwhelm any IT department given their limited resources (both manpower-wise and especially financial). That makes managing this process extremely important if we want companies around us – large or small –to stay competitive in global markets.

As experts reported increased cyber attacks last year, companies should invest in more sophisticated technologies to reduce their risk exposure. Using advanced tech solutions helps you manage the digital transformation of your business and minimize the risks.

You should plan the process carefully, as some technologies may require additional licensing or building extra infrastructure. That can postpone the shifting to hybrid work arrangements for your employees. Digital transformation requires managers to put a greater emphasis on the quality of their technologies rather than on their quantity. You will have to find the solutions that work best for your company and employees.

Une enquête actuelle de Microsoft Office 360 propose que presque la moitié des employés (41%) se sentent accablés et stressés par le nombre d'outils dont ils ont besoin chaque journée. Cela implique que les entreprises qui souhaitent adopter une main d'œuvre hybride doivent investir dans des solutions numériques intercompatibles et complètes. Vous devez également vous assurer que vos employés reçoivent la formation adéquate pour utiliser les programmes et ne pas augmenter la sensation d’être dépassé.

Trouvez un partenaire fidèle qui supporte votre main d'œuvre hybride

Dès que vous avez créé une stratégie pour le passage à un modèle de travail hybride, vous allez probablement chercher un fournisseur de télécommunication qui facilite votre transformation numérique.

Votre recherche est terminée ! Chez Mixvoip, we help businesses manage their digital transformation effectively and ensure they are ready to embrace a hybrid workforce. We offer in-house designed cloud solutions that work seamlessly together and cover all your collaboration needs. If you opt for our système téléphonique professionnel Voxbi, vous aurez accès à de multiples fonctionnalités avancées, notamment :

• Smart call routing based on your real-time and presence status to ensure the most qualified and available worker will answer each call
• Integrations with your favorite customer management applications or collaboration tools (Microsoft Teams included) to speed up your teamwork and enhance the customer service provided by you
• Une option pour utiliser des numéros internationaux de plus de 100 pays, qui vous permet d'éviter des factures de téléphone élevées si vos clients se trouvent dans différentes régions
• Des applications mobiles comme un softphone vous garantissent l'accès à toutes les fonctions du téléphone professionnel sur votre appareil mobile

With such solutions, your company can develop strategies tailored to your consumers’ needs.

La main-d'œuvre hybride est là pour rester

As more and more businesses move away from traditional office setups, the hybrid workforce will continue to grow in popularity. If you wish to move your organization into the future and develop a hybrid workforce, keep these factors in mind. By flexibility, technology, and communication, we mean that companies need to allow flexibility in how, when, and where employees work. They should also provide the appropriate tools for employees to do their tasks effectively. The technology you choose should ensure smooth and seamless communication between remote and office coworkers.

With so many options for companies looking to embrace a hybrid work model, it can be challenging to know where you should begin! However, with the right tech solutions at your disposal and effective communication strategies between employees and management, you can be sure your business will benefit from embracing the hybrid workforce.

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