Smiling call center employees

Top 5 benefits of smart call routing for your business

Do you want to improve your customers retainment rate, have call agents who can manage increased call volumes with ease and optimize your communications costs? Use the smart call routing feature of your cloud phone system. Find out what are its top 5 benefits for your company.

fixed-mobile-convergence

What is fixed-mobile convergence and how your company benefits from it?

Businesses today apply various sustainable practices technology-wise that are cost-effective and reliable. They believe the optimization of the applied tech solutions will give them a strong competitive advantage and take them ahead of the curve. Fixed-mobile convergence is one these soluitions.

video call business

What is the real impact of video conferences on the new work environment?

Two years ago, face-to-face meetings were the set standard for effective teamwork in companies of any size. Today, as virtual workspaces are becoming the new normal, video conferences take the central spot for handling remote teams and global customers. Find out what is the real impact of this communication tool.

customer-call-experience-soop-real-time-status

Presence and phone status for a better calling experience

Knowing your colleagues’ phone and presence status means knowing their availability to handle calls and answer customer queries in real-time. Using such a feature streamlines internal and external communications and supports better collaboration. Find out what real-staus options are accessible via your phone system and how you can benefit.

business communication teamwork

How to optimize your business communication tools?

Many people believe the more business communication tools you implement, the better. If you count the ones you use daily, you are most likely to include at least PBX, video apps, instant messaging, phones, mobile apps, social media, and more. However, juggling all these solutions can be frustrating and undermine a team’s efficiency.

phone system

Most Useful Cloud Phone System Features for SMEs

Cloud telephony systems improve team productivity with their enhanced features, enabling companies to provide high-quality customer service. Any manager knows that businesses offering better customer experience are the ones that thrive and grow faster. Find out which 10 phone system feautres are most hepful for SMEs.

CRM tools

Best CRM software for small businesses in 2022

If you consider your business too small for using a specialized CRM program, it is probably time to reconsider. There are multiple options for customer relationship management (CRM) software specially designed to match the needs of small businesses and start-ups

It outsrourcing guy

The pros and cons of outsourcing your IT support

IT outsourcing is an easy and popular approach for filling the gaps in the IT department. It allows a company of any size to include different IT services into its infrastructures and work with IT experts. There are some risks to be considered before outsourcing your IT needs.

man talkg over internet

Top factors to consider when developing a hybrid workforce

As the business world changes, new work models emerge. The companies that succeed in adopting them are the ones to remain competitive. Read on this article to discover the top factors you should consider when developing a hybrid workforce.