The pros and cons of outsourcing your IT support

IT outsourcing

Modern business operations rely on IT infrastructure to a great extent. However, not all businesses have equal access to experts, assets, and resources. Some companies miss out on having a dedicated, on-site IT team due to a lack of availability or insufficient funds to invest.

So, outsourcing is an easy and popular approach for “filling the gaps” in the IT department. Outsourcing allows a company of any size to include services into its infrastructures such as virtualization, BDR (backup and disaster recovery), cloud networks, and more. It also enables businesses to access the expertise of skilled IT professionals.

Many companies consider the option of IT outsourcing. For efficiency, obtaining useful IT services is critical. It allows a company to stay up with the latest technology while keeping its data secure. However, there are both advantages and disadvantages to any IT outsourcing arrangement. When making long-term choices, it’s important to understand how IT outsourcing works for you.

In this article, we will reveal the main benefits of outsourcing IT as well as the set of challenges your company may face.

What is IT outsourcing?

outsourcing IT support

The idea of outsourcing is to bring an external force into your company, which allows you to focus on your core business businesses while trusting others with the day-to-day tasks in different fields.

The benefits of outsourcing are numerous. For example, it can help businesses reduce investment costs in human resources while still remaining competitive on the market by increasing labor productivity. With this strategy companies also gain access to skills they might not have been able otherwise without having them installed locally. That means less time wasted on on-boarding new hires and therefore overall increased efficiency.

Outsourcing IT support is a widely spread business practice. The transition from in-house to hired IT professionals enables companies to bring top-notch experts to their teams, without having to invest extra in their skills and training. In order to keep up with the changing technological landscape, we need skilled laborers who are well trained in diverse areas of expertise.

By utilizing external IT services, companies have access to enhanced solutions for local IT support, hardware and software integration, network architecture implementation, project management, audit, and analysis. Depending on your business strategy you can outsource your entire IT department to an external firm, or you can be more flexible and leverage IT consultants to support and complement your in-house IT staff.

Why Outsource?

Why Outsource

If you are still questioning whether IT outsourcing is right for your organization, consider if you face the following issues daily:

• Your qualified IT experts are forced to handle ongoing minor problems as you lack the necessary staff.
• Company efficiency has decreased, projects are taking longer, and customer inquiries don’t get resolved.
• Security breaches reappear constantly, and you encounter extensive downtime, which leads to more disappointed customers.
• You still did not find an effective recovery plan in case of lost data.
• It takes too much time for customer support to resolve the problems that occur in higher frequency lately.
• Hiring and on-boarding new personnel, especially in the IT field, is too expensive and time-consuming.

Do you find all these statements familiar to your business? If the answer is yes, it means that your IT infrastructure is either not optimized or is congested. So it is time to review your outsourcing policy. Keep on reading and discover the benefits of the managed IT services, as well as the challenges that this work arrangement brings.

Advantages of outsourcing IT and IT services

IT expert at work

Achieve flexibility and gain access to vital functions

Many companies believe that outsourcing is all about people. While it is true that the process is tightly related to hiring experts outside your organization, it usually goes beyond. Some third-party vendors can offer more options for essential IT services like network architecture implementation, software and hardware integration, or security monitoring.

With the help of a trusted IT service provider, you can leverage your virtualized software even if you are cut on a budget. Moreover, outsourcing allows you to integrate all the crucial services for companies of any size into their enhanced infrastructure.

IT outsourcing allows you to achieve great flexibility as it enables you to assign tasks to experts for a faster outcome.

Scaling high-qualified staff

high-qualified IT experts

Thanks to that staffing flexibility, your company can scale IT resources depending on your specific business needs. Hiring new staff is a big challenge for many businesses. However, by outsourcing your IT needs, you can work with experienced professionals integrated into projects immediately without having to dedicate time or money to train them up from scratch first. Not only does this save precious resources, but it also gives enterprises unprecedented control over managing their project portfolio. They can scale down when necessary, and that won’t affect future revenue streams negatively at all – it will allow your company to achieve even more flexibility than before.

Improve cyber security


Data is a valuable asset for any business. Yet, not all companies can afford to invest in sophisticated cybersecurity infrastructure, which makes the company’s network easily exposed to outside intrusions. To avoid problems related to downtime, data monitoring, or online security, you may opt for IT service providers to offer you protection from hacking your systems.

Choosing an IT service vendor whose portfolio often includes best practices for cybersecurity allows you to benefit from additional IT services that otherwise could be out of your budget. With the help of an outsourced IT provider, you have access to the latest antivirus software updates. They can also monitor and mark any suspicious network activity and prevent security breaches.

Lowering operating costs

statistics of finance costs

Cost reduction is one of the big pros when it comes to the benefits of IT outsourcing. Hiring an in-house IT team can be a significant expense in your HR budget, and some companies can hardly afford it.

Choosing an outsourced IT service provider means you do not have to keep long-term IT employees, and you can save on their onboarding and training. Additionally, managed service providers (MSP) can establish and maintain an IT infrastructure with the help of advanced virtualized services.

They also can negotiate better prices for software licenses and offer you cost-efficient leasing arrangements for software and hardware solutions. Multiple other indirect advantages complement the cost-optimization impact of outsourced IT on your workflow. Whether it is the increased efficiency of your teams, the improved security of the company, or the access to cutting-edge technologies – all these help your business stay competitive, flexible, and agile.

Better productivity and improved focus

improved focus

Hiring an outsourced IT support team allows you to focus on your core business while IT experts navigate through the issues you encounter. Even if the outside crew is used to fill in gaps in your existing staff or to help the company catch up with a project backlog, it still brings valuable benefit for you – improved productivity for your whole team.

There are different ways to manage an in-house IT employee and an outsourced team. You can leave the customer inquiries to your local staff who have a deeper knowledge of your clients’ needs. At the same time, the issues related to cyber security monitoring, improvements of your corporate network, and deployment of the necessary infrastructure.

Hiring IT experts from outside allows you to free valuable time that can be well spent in creating meaningful strategies for business growth. Often the IT-related tasks or maintenance issues can distract you from your main activities. Yet, if you trust an IT outsourcing services company, you can relieve your management of specific problems that require too much of their attention and resources.

Access to enhanced technologies

Access to enhanced technologies

Technology has come a long way in recent years, and it is crucial for you as an entrepreneur or business owner not to be left behind. An outsourced IT provider will always have their finger on the pulse of what is going on with all technological updates so that they can help your company stay at pace while taking advantage of new advances when possible.

The process of investing in technology innovation is not an easy one. It requires a large amount of capital, and often, innovations become difficult to incorporate into your company when they are changing so much. So, by outsourcing this task, you can still achieve progress without putting too much money towards something that might ultimately be obsolete within years anyway. Other benefits associated with outsourcing IT support include: 

• It can assist you during restructures to navigate transition periods smoothly without compromising essential functions. 
• You gain valuable experience from a team of IT experts working with multiple clients.

Outsourcing IT risks

IT outsourcing risks

When considering the benefits of outsourcing, it’s important not to overlook some potential drawbacks.

Loss of control

The first disadvantage on the list with the pros and cons of outsourcing your IT services is the option to lose control over your data. We all know that information is valuable and when you entrust it to a third party, there’s no guarantee of how they will handle your sensitive data. To minimize this risk, make sure your IT service provider adheres to high data protection standards and applies best practices in place so you can be confident your details won’t get compromised.

Complex IT functions cannot be easily outsourced

Some companies fear that functions like hardware and software integration or network architecture implementation can be difficult to outsource. Even services like audit and project management can be challenging to entrust an outside team.

IT outsourcing is a complex process that requires experience and technical expertise. Every company needs an individualized system to work on its infrastructure, so you’ll need the right partner to ensure that your software or other IT systems are successful in this endeavor.

Communication issues

People solving Complex IT issues

When communication with your provider falls through, it can cause a serious impact on the service you receive. Slow responses cause more issues than just wasted time. When cybersecurity services are outsourced in this situation, there may be lapses that affect business efficiency and extend other problems like downtime.

Lack of coordination and internal familiarity

The debate over whether or not companies should bring in-house their IT departments have been going on for years. Outsourcing can be highly productive, but it requires external or internal leadership of the company itself. Without it, companies run the risk of creating more work than necessary and confusion over responsibilities among team members, which could lead them down an expensive path as they struggle to keep up with demand on their own.

It is a common misconception that outsourcing your IT department will result in a lack of knowledge about the company’s infrastructure. You have to make sure they are well versed before transition, so it goes as smoothly for you both.

In conclusion: the benefits outweigh the risks

There is a variety of pros and cons of IT outscoring. Outsourcing your IT needs can help you save on money and allow you to focus on your core business activities. It also improves productivity and efficiency at the workplace while bringing a unique skill set to your organization. Not all elements will affect companies the same. There is no one-size-fits-all solution when managing an organization’s information technology needs. Each business has unique demands and requirements which need to be tailored accordingly for success.

The benefits of partnering with a reputable IT outsourcing provider are immense. They can help you meet your goals and succeed in today’s competitive business environment with cost-effective solutions for everyday tasks as well as long-term strategic achievements in mind – all without breaking your bank account.

If you are searching for a partner who knows how to make outsourcing grow your business, we are here to help you. Mixvoip is one-stop telephony, Internet, and IT services provider that can offer you only top-of-the-line IT solutions that will bring value to your business.

Contact our IT experts for a detailed quote tailored to your specific needs.

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