How do Microsoft Teams and cloud telephony boost your communication?

Discover the top 5 Microsoft Teams collaboration features. Find out how Cloud telephony levels up your communication within Teams.

With Teams, Microsoft nailed to become the hub for team collaboration. However, if Microsoft Teams stands out as one of the most accessible tools for successful teamwork, it is limited when it comes to external communication. People interact daily with business partners, third parties, and customers. Those communications are as important as the ones within a company. Integrating your cloud phone system into Microsoft Teams fills this gap. Bringing these two cutting-edge technologies together enables any company to have communication and collaboration solutions that go beyond limits.

Microsoft Teams usage increased by 70% during the worldwide lockdown

• 75 million daily active users
• 200 million meeting participants in a single day
• The amount of organizations integrating apps with Teams has tripled*


Microsoft Teams – it is all about team collaboration

1. Teams and Conversation channels

These two features are core elements for any company using Microsoft Teams platform. They arrange the way teams work and communicate together. You can form different types of teams, usually working together on a common project or sharing a common goal and interests. Conversation channels, built within any given team, are the virtual workspace where meetings are held, problems are discussed and files are shared. Usually, they are dedicated to a specific business topic, department, or even for fun. This way clutter is less, problems are solved faster and communication is smoother.

2. Online meetings

Within your organization, you can make one-to-one or group (video)calls just with a click right from your PC, MAC, or mobile device. Up to 10 000 users can participate! The features are designed to leave nobody behind: users without an Internet connection can join via phone – very useful when you are traveling. While the recording function allows you to keep track of all the important information discussed – very helpful when you couldn’t attend the meeting. Additional helpful apps like screen/desktop sharing, scheduling aid, a note-taking app, file uploading, and in-meeting chat messaging are available too.

Find out helpful tips on how to conduct effective video call meetings!

3. Real-time files collaboration

Every team has a default document library folder in SharePoint containing all files which are shared and edited in the conversations channels. Being able to access, share, and edit documents in real time (including Word, PowerPoint, or Excel files) from anywhere speeds up the working process. Any of your co-workers involved in a certain project can make changes to the documentation during an ongoing discussion – be it chat, audio, or video call. The rest of your project crew can give instant feedback on the applied change. That way you avoid numerous exchanges of emails or long waiting till you get feedback.

4. Presence feature

By changing your personal status to Available, Busy, Do Not Disturb Be right back, you can inform your colleagues whether you are available or not. The Teams “presence” feature is highly important when you work with a distributed team to avoid unnecessary interruptions.

5. Third-party apps integration

As expected, Microsoft Teams is integrated with all Office 365 applications (Outlook, SharePoint Online, Office Online, Onenote…). But it does not stop here, Microsoft Teams also integrates third-party applications enhancing team and business productivity such as Trello, Adobe Creative Cloud, Salesforce even Youtube. That way you can multi-task within the Microsoft Teams platform. These basic features of Microsoft Teams are all about usability, flexibility, and time optimization within the company’s teams. Nevertheless, companies that use Teams need also a reliable communication solution that goes beyond internal communications systems.

Cloud Phone System – communication with everyone everywhere

The Cloud Phone System that is fully compatible with the Teams platform is that kind of solution. Integrating a virtual phone system into Microsoft Teams allows the company’s employees to reach out to all partners, clients, and prospects everywhere and no matter the device.

Organizations that already use Microsoft Teams and opt-in for a Cloud-based PBX end up having a complete business solution unifying all their communications. As telephony is not the core business of Microsoft Teams (nevertheless they have call functionality built into the platform) companies are often searching for ways to achieve a business-level calling experience. Choosing a cloud phone system gives them exactly this – an enterprise voice solution. That way they transform the collaboration hub Microsoft Teams into a single or hybrid platform for all their business communications – voice, video, and instant messaging as well.

The features that support and improve the company’s communication include:

• Placing calls to external numbers in Teams
• Receiving calls on the most convenient device for the user – PC, Mac, or mobile
• Numbers porting that allows access to more than 100+ countries
• Interconnecting your Teams setup with local telecom providers.

… and more!

Microsoft Teams and Cloud PBX form a powerful alliance that streamlines effective communication. On one hand, you enjoy business-class communication within and outside your company. On the other, you still manage all your conversations, files, and tools only in one team workspace.

Start maximizing the use of Teams and Cloud phone system with the Mixvoip solution!

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