In case you are experiencing difficulties with your Internet connection, we first recommend you to call our support (+352 20 33 33 00) and if instructed follow the instructions below.

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a router sends data to networks and connects you to the Internet
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a modem converts analog signals to digital ones recognized by computers
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an ONT transmits signals from copper lines to fiber ones and vice versa
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a switch allows multiple devices to connect to the network and provides extra ports
NB: For fax and analog phones, please read the end of the article

MikroTik Routerboard RB 3011

Sagemcom Bonding modem

Alcatel ONT


In case you are experiencing problems with your fax or analog phone, you may be asked to reboot your analog-VoIP-converter.

Your Internet connection is still not working? Don’t hesitate to call our support for help (+352 20 33 33 00) or open a ticket (support@mixvoip.com)