What are the benefits of telework? Why is cloud telephony essential for remote employees?
Applying flexible working programs is beneficial for both the company and its team.
The business takes advantage from:
- cost optimization
- increased productivity
- higher access to a remote workforce.
The employees also enjoy flexibility while maintaining a healthy work-life balance.
Cloud telephony supports remote workforce
Evolution of communication technology and cloud solutions are key components to the remote work trend. Today, any organization can use an integrated cloud phone system. Thanks to its functionalities, constant connectivity and a complete access to the company from anywhere is available to any worker.
Enhanced collaboration software is widely accessible. Fixed-mobile convergence apps or web-based services like a cloud softphone or videoconferencing allow any remote worker to always be connected and easily reachable.
As a result, a growing number of companies apply flexible work arrangements.
Benefits of flexible working policy for the company
Global increased productivity
It has been proven that working remotely – partially or full-time – drives worker’s productivity up : better optimisation of the timetable as well as fewer distraction while on home office result in a whole team being more productive.
Daily travelling to work is related to stressful situations – like being late for work. Remote working eliminates this problem. Saving time on the commute helps employees to be more effective in their daily tasks.
How does cloud technology support remote employee’s productivity?
A cloud-based phone system matching the company’s needs is essential for productivity of a remote worker. It provides direct connectivity to the corporate phone system regardless of the employees’ location.
Usually, home workers will receive various softwares and/or apps with all the features of an office phone. This also allows them to use audio, video, and web conferencing add-ons to conduct meetings, hence solving many issues without meeting personally their colleagues, clients or partners.
If an employee is at home or on the go – working from a hotel or an airport, he can use his mobile devices to connect to the company’s phone system. A mobile app like MIXcall or a web-based service like Cloud Softphone ensures he will never miss an important call again. By always having the option of using his business phone number, a teleworker will always seem to be in the office.
Applying a flexible working policy within an organization can bring significant cost reductions. The company can reduce its real estate costs as it will spend less on utilities, office supplies and room for office/parking space.
According to Vodafone UK Survey – UK plc. can potentially save around £34bn by freeing up desk space and working more flexibly.
Cloud telephony helps businesses reduce their communications expenses.
Cloud telephony is a cost-efficient solution for communicating with the remote employee.
With a virtual phone system, adding or removing new lines is fast and simple. It does not require technical staff on-premises, reducing set up costs and offering easy scaling for the business.
The billing process for hosted phone services is also a breeze to handle. A company will simply receive a monthly invoice with information about all the lines used. From it, the team managers can analyze in detail the performance of their phone-based colleagues as well.
Reduced sick days
A remote team member takes fewer sick days, compared to his office colleagues.
Many office employees confess they take “fake” sick leave for solving private issues. With flexible schedules, people can balance their personal and professional tasks much easier.
Another advantage for the business is that even if a person is mildly sick, she/he often continues working from home. The office employees tend to take sick leave right away so they don’t infect their colleagues.
Cloud telephony allows complete mobility for remote employees.
An integrated cloud PBX allows fixed and mobile phone numbers to be “merged”. This allows the mobile worker to handle his personal tasks, without missing important calls. With the MIXcall mobile app he can set the incoming business calls to ring simultaneously or with a delay on both his desk phone at the office and his cell phone.
If the remote employee is busy, he can pre-adjust the calls to be routed to another colleague. Once available he can directly call back from his mobile phone.
Improved retention of employees
Companies encouraging telecommute face increased retention rates by more than 10% (gartner.com).
Teleworkers enjoy flexible working hours, which increases their job satisfaction (SJSU Scholarworks). Being satisfied with their employers, their continuity within the business leads to reduced personnel turnover.
Considering that the amount of money invested in a newly hired colleague can reach up to 4000$ (forbes.com), savings are also made by decreasing the number of trainings for new employees. Remote working shows through all aspects some clear benefits : financial, but also in team spirit.
Worldwide access to talented employees
Thanks to the new means of communication, teleworking is a strategic recruitment tool for any HR department. The company can hire the most talented professionals all around the world who often require teleworking as part of their package (flexjobs.com ).
By recruiting key assets as well as eliminating the usual accommodation or moving expenses, a business can hit two birds with one stone.
A virtual phone system offers more flexibility to managers
Cloud phone systems can be easily adapted to match the company’s business needs. Whether a company needs to increase the amount of employees teleworking or the opposite, scaling up or down happens in a few clicks.
Adding effortlessly new telecommuters during seasonal peaks with the help of the cloud PBX allows the company to adapt to the fast-changing business reality.
Great positive environmental impact
Allowing flexible work helps the business build an image of a socially responsible organization. Many job applicants choose a certain employer if the company applies sustainable policies. This is especially true for the millennials and Gen Z. Employees claim they feel more motivated when working for an environmental-friendly company.
Remote working can also be a game-changer in fighting climate change. Transportation is one of the biggest sources of air pollution. Telecommuting can reduce the carbon footprint of many businesses. It contributes as well to energy consumption optimization.
With the help of cloud technology, business calls are routed through the office cloud PBX and are directed to the most convenient device for the remote worker. This allows a company to reduce its costs for new equipment, as well as having a positive environmental impact.
Advantages of teleworking for employees
Thanks to cloud communications, a remote employee is always reachable. This gives him more control and responsibility over his time organization.
Better work/life balance
Remote employment offers a healthy mix between the personal and professional life of worker. Surveys show that it is a key factor in improving the work-leisure balance.
According to the European Working Conditions survey:
- 80% of respondents prefer to choose their working location
- 86% confirm that better work-life balance is a top reason to ask for flexible working options.
Many employees face the problem of managing personal responsibilities and work duties successfully. Trying to avoid this constant conflict causes a lot of stress to them. Remote working supports employee’s personal and family relations.
The ability to meet personal commitments impacts greatly employees’ success at work. It stimulates workers’ professional performance and makes them feel fulfilled.
Maintaining a healthy lifestyle is important for both employees and employers. It directly impacts a team’s productivity. Flexible work benefits the physical – more sleep, exercise, – and mental – increased social activities, sense of autonomy – health of the telecommuters and improves their well-being.
Apart from saving time, remote working can be a cost-efficient decision. This is one of the important reasons why many people prefer working from home.
The expenses related to daily travel, lunch breaks or following the company’s dress code, are often reduced for remote workers. These savings are considered by many as an actual pay rise. A professional recruiting company has estimated that the annual savings for a remote worker could reach up to $4000.
Some employees even choose to move to a city with lower living costs. With the help of cloud telephony, the worker’s presence at the company’s location is not required all the time as he is always reachable on his office number no matters where he is.
Working environment matching the employee’s individual needs
Teleworkers can create a customized working environment that fits their preferences. It can be a quiet location with toned lighting at home or a coffee shop with natural light and relaxing music.
Wearing cozy clothes instead of the company’s strict dress code can help the remote team member feel more comfortable and secure while working. Likewise, working surrounded with personal belongings creates a personal and pleasant atmosphere. All these factors result in a positive experience for those who work outside the office.
The new workforce communicates and works in a new way
There are two major reasons why remote working is a rising trend. The technologic revolution and the changed mindset of the new global workforce – the Millennials and Gen Z.
Being born in the digital age, they set new standards for employers. They are ready to work hard and be loyal workers – in exchange for more flexible work arrangements. Millennials do believe that performance is what matters and not the hours they invest. Modern communication technology is part of their everyday life.
Cloud telephony and team collaboration tools perfectly embraces the work philosophy of this demographic. Millennials and Gen Z are like one with the new technologies and are trying to make the most of them. Employers should provide the teams with the right tools and integrated solutions. This will ensure increased efficiency and productivity of the whole team.
Companies today have a responsibility to adapt to the rising workforce. By using modern communications, a business guarantees a happy and motivated set of employees.