About Mixvoip

We are Mixvoip, a vibrant Luxembourg-based company that provides Cloud Telephony, Smart Networking, and High-Speed Internet services. We believe in offering our customers a fresh take on communication systems, and that’s where you come in!

About the Role

We are looking for a highly motivated and customer-oriented customer service representative to join our growing team in Steinsel, Luxembourg. The ideal candidate should have a passion for technology and a strong willingness to learn, even if no previous technical experience is available. French language skills are required, and knowledge of English and other languages is advantageous.

As a customer service representative, your tasks will include, but are not limited to:

• Handling customer inquiries via phone, email, and chat.
• Resolving technical issues.
• Escalating complex problems.
• Documenting interactions in our ticketing system.
• Maintaining customer satisfaction.
• Keeping up-to-date with new products and services.

What do we need from you?

• Empathy and a solution-oriented mindset
• Very good verbal and written communication skills in French
• Thrives in a dynamic environment, gracefully navigating multiple tasks and meeting
• Basic technical knowledge and affinity for computers, networks, the internet, and technology
• Ability to work both independently and as part of a team

Education and Experience: This support position does not require any technical experience or education, but individuals with experience in software development or graduates of an accelerated development program are encouraged to apply. At Mixvoip, we value problem-solving skills and innovative thinking that a development profile can bring, even in a non-technical role.

A new way to apply: Join Mixvoip’s success story

Join Mixvoip, and you won’t just be connecting businesses to high-speed internet, fiber, satellite, phone, or mobile networks – you’ll be connecting people, forging relationships, and making a real difference in our story.

So, if you’re prepared to embark on an engaging journey and play a pivotal role in Mixvoip’s saga, here’s an unconventional route to apply

We invite you to record a brief video with your smartphone. Share why you’re drawn to this role or pose any questions or doubts you might have. It’s about keeping the conversation open and engaging! Please remember to attach your CV in PDF format too.

Instead of a conventional motivational letter, we’d like you to employ chatGPT. This not only mirrors our technology-focused approach but also allows you to showcase your adaptability to new tools. It’s less about the letter and more about your interaction with chatGPT that we’re keen on.

PS: Want to know who you’ll be journeying with? Meet me, Yves Deffo

At Mixvoip customer service, you will work alongside a passionate individual with 47 years of wisdom who brings a unique blend of personal and professional experiences to their role.

While striving for maximum operational efficiency, I enthusiastically foster a culture of creativity among team members. I encourage them to adapt to each customer’s unique situation and offer personalized solutions that may extend beyond traditional protocols.

I may come across as calm and reserved, almost offhand. But hey, don’t be fooled by this masterful disguise! I remain accessible and responsive to the needs of both colleagues and customers. I believe that open communication and collaboration are key to building strong relationships and achieving outstanding results. I actively encourage the sharing of ideas and perspectives, recognizing that diverse viewpoints and experiences enrich our overall approach.

Beyond the confines of the workplace, and occasionally even while fulfilling my professional duties, I embrace my role as a devoted dad. Alongside creating lasting memories, I take pleasure in sharing my passion for tropical music and indulging in the thrilling and tantalizing flavors of spicy cuisine.