Mixvoip’s Strike view: Your Guide to remote support

Strike View is a professional remote support tool that enables customers to connect with a support agent via a secure video conference. This solution allows service issues to be resolved quickly and efficiently, as the agent can see the situation directly and guide the customer step by step. For example, if a router cable is not properly connected, the support agent can demonstrate live how to connect the yellow cable to the WAN port. Below is a step-by-step guide on how to start a Strike View session.

Step 1: Receive the Invitation The support agent will send you an SMS containing a secure video conference link.

➡️ Simply click on the link to proceed.

Step 2: Enter Your Name After opening the link, you will be prompted to enter your name. This helps the support agent identify you during the session.

Step 3: Allow Access to Camera and Microphone To use Strike View, you must grant permission for your camera and microphone. • Camera: Select “While using the app” or “Only this time”. • Microphone: Approve access in the same way. These permissions are required so the support agent can see and hear you.

Step 4: Join the Meeting Click on “Join meeting” to start your Strike View session.

➡️ You will now be connected directly with the support agent.

Step 5: Switch Between Cameras During the session, you may switch from the front camera to the rear camera if needed.

Use the camera switch icon to show your device or environment more clearly.

Conclusion With Strike View, technical issues can be resolved faster and more effectively. Instead of lengthy explanations, the support agent can guide you directly through the solution in real time. This ensures a seamless support experience and minimizes downtime for customers.