Customer Care Representative

Steinsel, Luxemburg, Vollzeit

Company: Mixvoip

Über Mixvoip

Mixvoip is a leading provider of business telephony and internet solutions. With a focus on innovation and customer satisfaction, Mixvoip has established itself as a leader in the ICT industry

Job Summary

We are seeking a highly motivated and customer-focused Customer Care Representative to join our growing team in Steinsel, Luxembourg. The ideal candidate will have a passion for technology and a strong desire to learn, even if they don’t have prior technical experience. Fluency in French is required, and proficiency in English and any additional languages is a plus

Deine Aufgaben

  • Respond to customer inquiries via phone, email, and chat
  • Troubleshoot technical issues and provide solutions to customers
  • Escalate more complex issues to higher-level support when necessary
  • Document customer interactions and resolutions in our ticketing system
  • Maintain a high level of customer satisfaction by consistently providing helpful and effective support
  • Continuously expand your technical knowledge and stay up-to-date with new products and services


  • Strong customer service skills, with a focus on empathy and resolution-oriented support
  • Excellent verbal and written communication skills in French
  • Ability to work well under pressure and manage multiple tasks in a fast-paced environment
  • Basic technical knowledge and affection for computers, networks, the internet, and technology
  • Strong problem-solving skills and the ability to think critically and creatively
  • Ability to work independently and as part of a team

Education and Experience

  • While prior technical experience or education is not a requirement for this support position, individuals with a background in software development or who have completed a development boot camp are highly encouraged to apply. At Mixvoip, we value the problem-solving skills and innovative thinking that a development background can bring to the table, even in a non-development role.

Work Environment

  • This position is based in our Steinsel, Luxembourg office, and we believe that the best results are achieved when our team members collaborate and work closely together.
  • While we understand the benefits of flexible work arrangements, such as home office, we believe that the most productive and creative work occurs in an office environment where team members can easily collaborate and support each other.
  • However, after 6 months of successful performance, the candidate may be eligible for up to 2 days of home office per week, if they demonstrate exceptional progress and contributions to the team.

What We Offer

  • A dynamic and supportive work environment that values teamwork, innovation, and professional growth
  • Opportunities for career advancement within the company

What We Offer

To apply, please send an email to with the following attachments:

  • A CV in PDF format
  • A cover letter written using GPT-3 (OpenAI’s language model)
  • A video with a short presentation that can contain questions, ideas, or any other relevant information you would like to share with us.

If you are a motivated and customer-focused individual with a passion for technology and a commitment to providing excellent support, we encourage you to apply for this exciting opportunity at Mixvoip!
We look forward to hearing from you!

07 March 2023