Support and frequently asked questions

 Please refer to our frequently asked questions before contacting our support or sales department

Support contact: support@mixvoip.com
Sales contact: sales@mixvoip.com

You will receive an autogenerated e-mail with a ticket number. This ticket number is used to coordinate the commnication between we and our customers. Use that ticket number if you refer to an older incident or question.

Frequently asked questions

• Configuration
• How can I connect to your SIP service (SIP settings)?
• How can I connect to your IAX service (IAX settings)?
• Do you have a time server (ntp)?
• Sales and pricing
• Do you offer discounts to large volume users?
• Do the same call rates apply no matter which country I am calling from?

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Answers

• Configuration
• How can I connect to your SIP service (SIP settings)?  [top]
  
  Register server: sipregister.mixvoip.com
  Proxy server: leave empty
  Stun server: stun.mixvoip.com
  Codecs:
    g711.u (ulaw, pcmu)
    g711.a (alaw, pcma)
    g726
    ilbc
    gsm
    speex
    h263
    h263p
    h264
  
  You can connect any SIP device to our service by using the settings above. You can authenticate by username and password (default) or you can identify yourself by source port and IP address.
  
  To identify by username and password just use your voipMIX login that you created/create during the sign-up process.
  
  To use IP authentication (ex: Cisco  Callmanager...) you need to login into the voipMIX interface, click on "Voip settings" under the "Settings" menu. At the bottom of the "Voip Settings" page you need to change the "Host" parameter from "Dynamic" to "IP Address". Just enter your source IP address and port and click on "Update Settings".
  
  
• How can I connect to your IAX service (IAX settings)?  [top]
  
  Register server: iaxregister.mixvoip.com
  Codecs:
    g711.u (ulaw, pcmu)
    g711.a (alaw, pcma)
    g726
    ilbc
    gsm
    speex
    h263
    h263p
    h264
  
  You can connect any IAX device to our service by using the settings above. To authenticate by username and password just use your voipMIX login that you created/create during the sign-up process.
  
  
• Do you have a time server (ntp)?  [top]
  
  We have activated ntp.mixvoip.com which you can use inside the configuration of your device.
  
  
• Sales and pricing
• Do you offer discounts to large volume users?  [top]
  
  Basically we are not a wholesale provider but we are always interested in partnerships and business relations. If you have over 100 000 minutes per month or a special revenue model contact us at sales@mixvoip.com.
  
  
• Do the same call rates apply no matter which country I am calling from?  [top]
  
  Yes, our call rates are the same no matter where you are calling from. The price is defined by the destinations you are calling. Please check our call rates.