Support and frequently asked questions
Please refer to our frequently asked questions before contacting our support or sales department
Support contact: support@mixvoip.com
Sales contact: sales@mixvoip.com
You will receive an autogenerated e-mail with a ticket number. This ticket number is used to coordinate the commnication between us and our customers. Use that ticket number if you refer to an older incident or question.
Frequently asked questions
Answers
- Configuration
- How can I connect to your SIP service (SIP settings)? [top]
Register server: sipregister.mixvoip.com
Proxy server: leave empty
Stun server: stun.mixvoip.com
Codecs:
g711.u (ulaw, pcmu)
g711.a (alaw, pcma)
g726
ilbc
gsm
speex
h263
h263p
h264
You can connect any SIP device to our service by using the settings above. You can authenticate by username and password (default) or you can identify yourself by source port and IP address.
To identify by username and password just use your voipMIX login that you created/create during the sign-up process.
To use IP authentication (ex: Cisco Callmanager...) you need to login into the voipMIX interface, click on "Voip settings" under the "Settings" menu. At the bottom of the "Voip Settings" page you need to change the "Host" parameter from "Dynamic" to "IP Address". Just enter your source IP address and port and click on "Update Settings".
- How can I connect to your IAX service (IAX settings)? [top]
Register server: iaxregister.mixvoip.com
Codecs:
g711.u (ulaw, pcmu)
g711.a (alaw, pcma)
g726
ilbc
gsm
speex
h263
h263p
h264
You can connect any IAX device to our service by using the settings above. To authenticate by username and password just use your voipMIX login that you created/create during the sign-up process.
- Do you have a time server (ntp)? [top]
We have activated ntp.mixvoip.com which you can use inside the configuration of your device.
- Sales and pricing
